Which of the following characteristics makes it EASIER to measure the quality of
ID: 352599 • Letter: W
Question
Which of the following characteristics makes it EASIER to measure the quality of a service, relative to that of a product or facilitating good?
Service portions are abstract, rather than concrete
Service portions are transient, rather than permanent
Service portions are psychological, rather than physical
None of the above characteristics make it easier to measure service quality
Service portions are abstract, rather than concrete
Service portions are transient, rather than permanent
Service portions are psychological, rather than physical
None of the above characteristics make it easier to measure service quality
Explanation / Answer
D. None of the above characteristics make it easier to measure service quality because in every option those are the challenges faced by service industry as compared product based industry in determining the quality.
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