5 Case Study: John is a region mainly based out of town in retail parks. al mana

Question

5 Case Study: John is a region mainly based out of town in retail parks. al manager of a chain of stores that sell computer equipment and accessories, ff. This store is A new manager has been appointed to one of the stores, which employs 20 sta currently experiencing a number of challenges which John wants the new manager to address. Among these are the following: .A growing absence problem among the store's staff Deterioration in staff morale, largely due to the unpopularity of the previous manager, who left suddenly a month ago Sales have been falling since a rival opened a store on the same site. The company has a formal appraisal process for all staff but the previous manager is known to have neglected this area.

Explanation / Answer

Below mentioned are steps to be followed by the newly appointed manager so solve all the problems faced by the business:

1. The manager needs to create a holiday calendar and how many leaves an employee can take per year including the national holidays. The employees need to follow this calendar strictly and the leaves taken apart from these will lead to a loss of pay and the employees reaching a certain number of extra leaver can be questioned and might lead to a termination if they cannot give a valid reason.

2. The new store manager should organize a small get together for the employees and take them for a lunch. He should talk to them and explain what he has planned for the employees and how is going to support them in achieving those goals. He will also promise them that the company will support them if have any personal problems to a certain extent and urge them to work together as a family again.

3. The new manager needs to analyze the historic sales data and see where the gap is. The trend needs to be identified and see where the company went wrong. The salespeople need to be trained again on the products and the marketing team needs to come up with a new campaign that offers excellent discounts to the customers.The employees will also get a bonus for every sale they make.

4. The new manager will send an email will the date of the next appraisal and also promise them a good hike for all the top performers and also promise them new roles and responsibilities. He will also thank them for being a part of the family and tell them how they can work together to achieve success in the coming years.

5. The new manager should be able to bring the sales back to a great level and he should be able to build a good team in just a couple of months.

6. The data analysis and creation of new marketing campaigns should not take more than 2 months.

7. The team building activity should happen monthly once on a Friday and all the employees should participate equally in all the activities.

8. The sale should grow at least by 10% in the first 6 months with the new approach implemented.

9. The appraisal should mee the customer demands and it should not exceed the budget of the company at the same time as well. The appraisal should happen in March every year.

Related Questions

Navigate

• Browse (All)
• Browse 5
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.