Part I. Answer the following three (3) questions. Copy and paste the questions i

Question

Part I.

Answer the following three (3) questions. Copy and paste the questions into the Text Submission box (below), then type your answers directly below each question.  

Q1. What is feedback? How can verbal feedback affect customer encounters?

A.

Q2. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.

A.

Q3. What are the four spatial distances observed in Western cultures, and for which people or situations is each typically reserved?

A.

Part II.

Although we live in a global world, nonverbal communication in different cultures show such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these differences.

1. Choose a culture and explore the differences in nonverbal communication in the following areas:

Facial expressions

Head movements

Hand and arm gestures

Physical space

Touching

Eye contact

Physical postures

Explanation / Answer

1. What is feedback? How can verbal feedback affect customer encounters?

A feedback refers to a system in which the response of the receiver gets to the sender following the interpretation of the message sent thus it is inevitably necessary to make two-way communications effective.

The feedback helps in scrutinizing customer interactions on social media what is called in a simple language as social listening thus the organization management simply timepiece the way customers confer their brands and products and note down the positive and negative commentary, therefore, informal feedback may lead can result in changes and follow-up contact for more details and one of the methods for posting customer feedback on a website differ according to the source of the feedback

2. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions

Physical communication

It covers the personal kind of communication involving a smile or frown, wink, touch, smell, salute, and gesture and it uses a lot of signals along with the spoken words

3. What are the four spatial distances observed in Western cultures, and for which people or situations is each typically reserved?

Intimate distance

It ranges from 0 to 8 inches. And it is reserved for family and intimate relationships

Social work distance

It ranges from 4 to 12 ft and normally for face to face customers service conditions

Public distance

It ranges from 12ft and it is normally kept at huge gathering, activities, and presentations where these interactions are formal

Personal distance

It ranges from18 inches to 4 ft and is normally used by friends who have created a certain level of comfort and trust

Part II

Although we live in a global world, nonverbal communication in different cultures shows such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these difference

This helps in defining the process of shared cues between individuals that goes hand-in-hand with public speaking hence enables one to know what to do or what not to do when handling a certain culture

American culture

Facial expressions

Face illustrates feelings, attitudes, and emotions hence the extent to which facial expressions are dogged by cultures i.e. People from the United States show emotions more than their Asian counterparts.

Head movements

This is simply used to acknowledge others and communicate interest or attentiveness

Hand and arm gestures

This is a provoking gesture used by archers to show their enemies that they still have shooting finger

Physical space

People o go near to others to talk while in others get afraid if anybody does so

Touching

This is a sign of rudeness in most cultures since shaking hands is taken to be acceptable in many

Eye contact

This is a good sign that shows attentiveness, confidence, and honesty

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