Hospitality Technology Systems 1. All of the following are ways of establishing
ID: 350008 • Letter: H
Question
Hospitality Technology Systems
1. All of the following are ways of establishing competitive advantage EXCEPT:
a. product differentiation. b. data processing.
c. market segmentation. d. low-cost production.
2. All of the following modules are front office applications of a hotel property management system EXCEPT:
a. reservations module. b. rooms management module.
c. financial reporting module. d. guest accounting module.
3. An electronic payment processing interface to a PMS performs all the following functions EXCEPT:
a. at check-in, automatically dials out to verify the validity of the card.
b. at check-in, automatically authorizes appropriate funds for the guest’s stay.
c. at check-out, records and summarizes guest comments regarding their stay.
d. at check-out, manages settlement of credit and debit accounts and collects the funds due.
4. A POS system can perform all of the following settlement functions EXCEPT:
a. split guest checks.
b. combine guest checks.
c. track guest checks for menu items that have been voided, corrected, or adjusted.
d. display to servers a current total of menu items in short supply.
5. Which of the following systems creates event contracts and generates banquet event orders?
a. a POS system b. a BEO system
c. a sales and catering system d. an IP system
6. Which of the following hotel software packages would be used to provide information on bookings, lost business, and market segments?
a. reservation system b. rooms management module
c. guest accounting module d. sales and catering system
7. Which of the following accounting applications would be used to track payment dates for outstanding invoices from vendors?
a. accounts payable module b. front office guest accounting module
c. rooms management module d. accounts receivable module
8. Which of the following back-office software modules would be used to generate a balance sheet?
a. accounts payable module b. accounts receivable module
c. financial reporting module d. fixed assets module
9. Which of the following is the computer that controls the flow of information along a network?
a. network management device b. laptop computer
c. microcomputer d. server
10. Which of the following is a software program that reads indexed websites and creates lists and links to sites that match a user’s inquiry?
a. a search engine b. a URL
c. a file transfer protocol (ftp) d. the Internet
Hospitality Technology Components
1. Which of the following system components is an input unit?
a. impact printer b. internal modem
c. microprocessor d. mouse
2. Which of the following types of keys on a system keyboard performs specific tasks defined by the software application running on the system?
a. numeric keys b. typewriter keys
c. cursor control keys d. function keys
3. Which of the following types of system output is a paper copy of processed information?
a. hard copy b. scanned originals
c. soft copy d. edited copy
4. Which of the following system components is NOT an output unit?
a. laser printer b. impact printer
c. monitor d. mouse
5. When a system loses electrical power or is turned off, all user data is lost if it is stored:
a. in ROM. b. in RAM.
c. on a magnetic disk. d. on a hard disk.
6. A procedure that creates tracks and sectors on a disk from which a system is able to “read” and “write” information is called:
a. extended memory. b. expanded memory.
c. scanning. d. formatting.
7. Which of the following is a sequential access media?
a. a magnetic tape b. a DVD
c. a magnetic disk d. a hard disk
8. Which of the following coordinates signals from serial ports, parallel ports, or network cards?
a. ISA b. EISA
c. MCA d. BIOS
9. Which of the following computer add-ons enables users to transmit electronic data over telephone lines from one computer to another?
a. network interface card b. extended memory
c. an internal modem d. a scanner
10. A set of programs that instructs or controls the operation of the hardware components of a system is called:
a. the resident software. b. applications software.
c. the operating system. d. redundant software.
Reservation Systems
{C}1. 1. The means by which hotels make their products and services available via electronic channels is referred to as:
a. e-reservations. b. APS services. c. e-distribution. d. HyperRes.com.
{C}2. 2. Which of the following directly link reservation systems of hotel, airline, car rental, and travel agency companies on a worldwide basis?
a. Internet distribution systems b. travel.com
c. global distribution systems d. application service providers
{C}3. 3. A website, or a partitioned and password-protected portion of a website, that is available to a restricted number of authorized users is called a(n):
a. Internet. b. extranet. c. local area network. d. distribution network.
{C}4. 4. “One call does it all” describes which of the following distribution options?
a. distribution service providers b. intersell agencies
c. affiliate reservation systems d. central reservation systems
{C}5. 5. A hotel selected by an affiliate reservation system to receive reservation requests after chain properties have exhausted room availabilities in a geographic region is called:
a. an affiliate property. b. a turnaway facility.
c. an intersell property. d. an overrun property.
{C}6. 6. Which of the following refers to the central reservation system of a hotel chain?
a. global reservation network b. intersell agency
c. affiliate reservation system d. nonaffiliate reservation system
{C}7. 7. Which of the following statements about a central reservation system is FALSE?
a. A computerized central reservation system can be used to transfer accounting data from individual properties for processing at company headquarters.
b. A central reservation system communicates with participating hotels but not with the reservation systems of airline, travel, and car rental agencies.
c. Central reservation systems are able to support frequent-traveler programs when processing reservations for individual properties.
d. A central reservation system maintains statistical information on conversion and denial rates.
{C}8. 8. The first step in processing reservation requests is to:
a. initiate a reservation inquiry. b. determine room and rate availability.
c. create a reservation record. d. generate a confirmation.
{C}9. 9. Which of the following statements about a reservation module of a hotel property management system is FALSE?
a. An effective reservation module enables the reservationist to completely process a caller’s reservation request during the telephone call.
b. Before determining the availability of the room type and rate desired by a caller, the reservationist must enter the necessary data to complete a reservation record.
c. A reservation module automatically generates letters of confirmation on the day a reservation request is processed.
d. Data collected by a reservation module can be accessed to print preregistration cards and facilitate faster check-in procedures.
{C}10. 10. Which of the following is another name for the merchant model e-commerce strategy?
a. commodity model b. commission model
c. markup model d. wholesaler model
Rooms Management and Guest Accounting Applications
{C}1. Which of the following front office modules of a hotel property management system strengthens communication links between the front office and housekeeping departments?
a. reservation module b. rooms management module
c. guest accounting module d. general management module
{C}2. All of the following functions are performed by the rooms management module of a hotel property management system EXCEPT:
a. identifying room status. b. assigning guestrooms for cleaning.
c. organizing housekeeping activities. d. posting entries to guest accounts.
{C}3. At 9 a.m., the front desk informs housekeeping that the guest in room 242 has checked out. The 4 p.m. housekeeping report lists room 242 as on-change. This means that:
a. the guest has left but the room has not been cleaned.
b. the room has been cleaned and inspected and is ready for sale.
c. the room has been cleaned, but the guest’s belongings are still in the room.
d. the room has not been cleaned because the guest’s belongings are still in the room.
{C}4. {C}4. A room status discrepancy occurs when the housekeeping status report does not match:
a. the records at the front desk. b. the daily work order report.
c. the general manager’s daily report. d. the occupancy forecast report.
{C}5. 5. Which of the following reports generated by the rooms management module of a hotel property management system would help managers determine future staffing needs for front office and housekeeping areas?
a. rooms productivity report b. actual departures report
c. registration progress report d. rooms activity forecast
{C}6. {C}6. In a fully automated hotel, the system update routine performs many of the same functions as those performed by:
a. credit managers in a nonautomated property.
b. night auditors in a nonautomated property.
c. accounts receivable staff in a nonautomated property.
d. accounts payable staff in a nonautomated property.
{C}7. Which of the following front office applications of a hotel property management system is used for posting charges to electronic folios?
a. a reservation module b. a rooms management module
c. a guest accounting module d. a general management module
8. The Association of Novelty Trinkets is holding its annual conference at the Metropolitan Hotel. The conference organizer wants the hotel to charge the room and tax bills for its board of directors to the Association’s account. Food and beverage charges, telephone charges, and other charges are to be billed directly to the individual board member accounts. Which of the following types of folios created by the guest accounting module of a hotel property management system would be used to post the room and tax charges to the Association’s account?
a. individual folio b. master folio c. non-guest folio d. control folio
9. The Downtown Business Hotel has an elaborate fitness room and markets the facility as a health club to local residents. Members of the health club are granted in-house charge privileges. Which of the following types of folios created by the guest accounting module of a hotel property management system would be used to post food and beverage charges incurred by health club members?
a. individual folio b. master folio c. non-guest folio d. control folio
10. Guest accounting modules of hotel property management systems produce formatted statements and reports summarizing financial transactions between guests and the hotel. Which of the following reports would show cash, charge, and paid-out totals by department and serve as a macro-analysis of departmental transactions?
a. a revenue center report b. a ledger summary report
c. a dunning letter d. a guest check control report
Property Management System Interfaces
{C}1. Which of the five C’s of interfacing suggests that users test each system component separately?
a. confidence b. contracts c. comparisons d. contingencies
{C}2. Which of the following steps is an element of the comparisons aspect of system interfacing?
a. Comparing features of the two systems to be connected.
b. Contacting application service providers to determine which systems have the features a hotel needs.
c. Comparing the software support services associated with each system component.
d. Contacting other current system users to determine the best way to accomplish an interface.
{C}3. In a _____ interface between a CRS and PMS, information flows in one direction only.
a. singular b. primary c. simplex d. duplex
{C}4. The number and location of point-of-sale terminals or registers throughout a hotel is a function of all the following variables EXCEPT:
a. sizes and types of revenue centers. b. physical design limitations.
c. average number of banquet functions per month. d. security considerations.
{C}5. When there is a point-of-sale system interface, the system update routine of a hotel property management system should be scheduled when food and beverage outlets and other revenue centers are:
a. at peak business volume.
b. closed.
c. also running end-of-day system updates.
d. downloading data to back office accounting systems.
{C}6. Which of the following serves as the control device for a complete call accounting system?
a. the hotel’s PBX system b. the guest accounting module
c. the back office module d. the call distribution program
{C}7. Which of the following electronic locking systems operates through a centralized master code console interfaced to every controlled guestroom door?
a. micro-fitted locking systems b. hard-wired locking systems
c. deadbolt-and-latch software systems d. duty control cycle systems
8. Which of the following relies on infrared light or ultrasonic waves to operate properly?
a. demand control program b. duty cycling program
c. room occupancy sensors d. energy cost accounting system
{C}8. 9. Which of the following auxiliary guest services involves converting speech into digital signals in order to transmit it over the Internet?
a. Voice messaging systems b. Automated wake-up calls
c. Message-waiting systems d. Voice over Internet Protocol
{C}9. 10. Which of the following statements about computerized guest services and guest-operated devices is FALSE?
a. Computerized guest-operated devices that are interfaced with a hotel’s property management system are confined to guestroom locations.
b. To use a self-check-in terminal, a guest typically must have an advance reservation and a valid credit card.
c. Microprocessor-based vending machines can keep a perpetual inventory record of items dispensed to guests.
d. To avoid overloading the property management system, in-room computers provided for guests are typically connected to a remote CPU that is interfaced with the hotel’s main system.
Explanation / Answer
1 Ans:- b, data processing can't provide competitive advantage
2 Ans:- c, financial reporting module is not related to front office hotel property management
3 Ans:- c, it does not deal with guest comments
4 Ans:- d, POS can't talk about items in short supply
5 Ans:- b, BEO system creates event contracts and generates banquet event orders
6 Ans:- c, Guest accounting module provides information on bookings, lost business, and market segments
7 Ans:- a, accounts payable module talks about payment dates for outstanding invoices from vendors
8 Ans:- c, Finacial reporting module is used to generate a balance sheet
9 Ans: - c, Microcomputer is the computer that controls the flow of information along a network
10 Ans:- a, Search engine is a software program that reads indexed websites and creates lists and links to sites that match a user’s inquiry
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