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«. | Question 6 of 30 > | » Moving to another question will save this response. Question6 0.4 points Save Answer Scooping Liquid Gold (our ice cream store) is looking at its entire system to find process efficiencies. The process involves the following four steps with the average time in seconds in parentheses next to each step. Right now one employee performs each step and they must be performed in this order. 1. Take order (20 seconds) 2. Prepare ice cream (90) 3. Add gold flakes (15) 4. Add other toppings (20) 5. Take payment (25) What is the system's capacity in customers per hour? Question 6 of 30 Moving to another question will save this response

Explanation / Answer

Since only one employee does all the activities, total time taken to serve one customer = sum of activity times

=20+90+15+20+25 = 170 seconds

Therefore, one customer takes 170 seconds to be served

So, capacity of the system = 3600 / 170 = 21 customers per hour

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