Pay attention when you are the customer. Over one or more days, pay close attent

Question

Pay attention when you are the customer. Over one or more days, pay close attention during customer service experiences such as visiting a restaurant, groce store, or department store. Other customer service experiences may include con- tacting a company over the telephone or via the web. The goal is to have multiple customer service experiences. Keep a list of any situations where you experienced an emotion, such as confusion, frustration, or anger, as a result of a customer service encounter. For each situation, answer the following questions: a. How did the service provider treat you? b. Di d the service provider acknowledge your emotion? c. How did that make you feel? Then, write a paragraph describing the conclusions you can draw from your experiences

Explanation / Answer

Due to this increasing awareness of customer satisfaction people have started taking this thing professionally and have are forgetting that customer satisfaction can be brought through simple means not just complex means. There is one Supermarket next to my house, whenever I go to counter for paying, each time I have to tell my phone no. and press a smiley button of how the service was. Once I told them, why is it necessary since I keep coming regularly and it is wasting time also if one is in hurry, but the counter guy just said it is the management and there wouldn't be any changes.

Few months back I booked a rental cab from going from one place to the other, the app told that driver was 7 mins away when I called him he was 40 mins away! I was very frustrated and cancelled my cab! There upon I got some reasons of cancelling and was charged some fine! Though I complained, but it was of no use I didn't got my refund.

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