a diicut tode 13. To properly decode must consider A. B. C. D. A 360 degree look

Question

a diicut tode 13. To properly decode must consider A. B. C. D. A 360 degree look at what happened, what feelings are involved, and whether any identities are threatened Only what you think happened, how you feel, and whether you feel threatened Only what others think happened, how they feel, and whether they feel threatened None of the above 14. In decoding the structure of a conflict, one will find that each party's A. Story is important, worthy of active listening B. Emotions should be acknowledged and respected C. Individual identity might feel threatened D. All of the above 15. Sam is having a conflict with Susan; he correctly realizes that A. Susan's behavior is the problem B. Susan could see Sam's behavior as the problem just as rationally as he sees the reverse C. No one should take responsibility in the conflict D. None of the above 16. The process where two or more parties share their concerns and interests to reach an agreement of mutual benefit through bargaining is: A. Politicking B. Negotiation C. Coaching D. Empowering

Explanation / Answer

Answers-

14 - (D) All of the above

15 - (B) Susan could see Sam's behaviour as the problem just as rationally as he sees the reverse

16 - (B) Negotiation

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