You are the CEO of a service provider to the medical community. Your firm’s serv

Question

You are the CEO of a service provider to the medical community. Your firm’s service is taking over all the “back office” tasks required to process third party payer claims thereby relieving your physician and hospital clients of the costs and complexities of such claims. Your firm has been highly successful in this enterprise, but the move to single payer threatens your existence.

What managerial approaches can you use to weather this coming storm and emerge as a servicer to health service providers in this new world?

(200 word count)

Explanation / Answer

Managing a business organization depicts managing the change that the organization or the client organization may exhibit and an effective and successful manager will accept and implement strategy regarding the change. The move to single payer in healthcare will actually make the process easy and convenient for the healthcare organizations and they will require minimum operations work to maintain the details of claim and details regarding the patient. This may actually not require the service providers and vendors who used to maintain such details and data for the organization. Now, the service provider organization needs to change according to the change that is about to occur in order to be successful and sustain in the industry. As the CEO I will set up a research team who will research all the details regarding the single payer system and analyze the areas which will require service providers to maintain any back office operation, along with this data the organization will also transform its functions and start working in different aspects like maintain patient details, transactions, etc. The organization process needs to be dynamic in order to be successful because business is very much dynamic in today's world.

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