[-\' 24% CO Tue 10:38 PM a Audit of a gym which polled both customers and staff.

Question

[-' 24% CO Tue 10:38 PM a Audit of a gym which polled both customers and staff. The gym targets customers with high standards who are willing paay You conduct a $150/month membership fee. What conckusions might you draw from the following resuts: (select all that apply) Customer Survey Results The locker rooms are dean I like the selection of exercise classes Staff There is a sufficient range of equipment for my workouts Customers Staff are available to help me when I have questions 1-strongly disagree, 3 = Neutral, 5-Strongly agree O The gym does not need to purchase additional equipment at this time astomers do not feel staff are available for questions, but this is not an area of concern OStaff should be more available to help customers with questions because customers are likely to expect lots of service from staffin light of the high membership costs The gym needs to expand its range of

Explanation / Answer

1. When considering the given customer survey results the options 1, 3 and 4 should be considered as the conclusion of the survey results.

a. The customers and the staff members strongly agree that there are sufficient equipments for exercise and there is no need to purchase any more this time.

C. here the customers disagree or are not satisfied with the availability of the staff members when they have any questions or assistance. This can become a major issue as it impacts the customer service badly and can also impact the sustainability of the organization.

d. The customers also strongly disagree with the selection of the exercise classes. hence the gym should focus on expanding its exercise classes.

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