1 The simple operation of a small phone-order retail company is mapped below. Av

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1

The simple operation of a small phone-order retail company is mapped below. Average order processing times in minutes per operator are shown.

The simple operation of a small phone-order retail company is mapped below. Average order processing times in minutes per operator are shown. What is the capacity of the system? Receive Orders(5operators) Payment 2 min Order fulfillment (8operators) 4 min 12 operators) 10 min A, 3.75 Orders per hour B. 72 Orders per hour O C. 120 orders per hour D. 150 orders per hour E. Unlimited orders per hour

Explanation / Answer

The capacity of the system is restrained by the operation taking maximum time. Operation order fulfillment takes maximum time 12 operators are present and it takes 10 min to complete the activity.

Hence in 10 min they can handle 12 operators.

In 60 min they can handle = 12*6 = 72 operators.

System capacity = 72 orders per hour.

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