a) Comment cards at the point of purchase b) Focus groups c) Formal surveys d) S
ID: 348064 • Letter: A
Question
a) Comment cards at the point of purchase b) Focus groups c) Formal surveys d) Social media monitoring e) none of these .hich of the following techniques is controlling the sampling frame the most d at? Which of the following would not be considered one of the top 10 drivers of workforce engagement? a) Beliefs that opinions count. b) Being fairly rewarded c) Providing a high level of compensation. d) Being treated equally with respect e) Clear understanding of work objectives. 15 The purpose of Taguchi's loss function was to illustrate that a) process variation leads to costs. b) keeping processes within tolerances is the primary definition of quality c) the cost of poor quality is related to the specification tolerances. d) you only get 3 points if you kick the ball between the goalposts e) none of these To balance system reliability with production costs, an optimal system should be designed such that a) all functions should have parallel components to ensure maximum reliability. b) less reliable or critical components should be in series and highly reliable components are in parallel. c) less reliable or critical components should be in parallel and highly reliable components are in series d) components should only be configured in series if a failure would not be life-threatening. e) none of these If the questions on a customer survey can be interpreted more than one way, the survey lacks a) reliability b) actionable items c) qualified scales d) a properly defined sampling frame e) none of these Though there are differences n the philosophies of Deming, J a) Juran and Crosby, they all had something in common: each believed that companies had r they were trying to sell an idea to a skeptical audience. they failed to make an impact during their lifetime each offered a clear definition of quality none of these to reorganize to align with total quality practices b) c) d) e) Once the research question of a customer survey a) qualify the response scales. b) define questions that address actionable issues. c) determine the method of delivery. d) setup a website for posting the survey. e) none of these has been defined, the next step would be toExplanation / Answer
Answers-
14 - A- Comment card at point of purchase
15 - C- Providing a high level of compensation
16- E- None of these
17 - C- Less reliable in paralled, Highly reliable in series
18 - A -Reliability
19 - D -each offered a clear definition of quality
20 - B- Define actionable issue
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