This question provides you with the opportunity to analyze the advantage of an o

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This question provides you with the opportunity to analyze the advantage of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization’s entire culture.

***this is a Professionalism in the workplace course**** This question provides you with the opportunity to analyze the advantage of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization’s entire culture.

***this is a Professionalism in the workplace course****
***this is a Professionalism in the workplace course****

Explanation / Answer

Quality customer service means providing great customer experience in every aspect of the company offerings. It should include preferably the quality of customer care and should also include the features of the product or service, packaging of the product, the easy to use features and also the advertising part. Quality customer service means providing good quality service in all the five service quality dimensions which are Reliability, Responsibility, Assurance, Tangibility, and Empathy. As per my belief, companies need to think about the holistic customer experience in order to satisfy them and create a unique place in the mind of consumers.

The satisfaction of the customers is accomplished when their expectations meet or surpasses. This is valid for both exter­nal and inter­nal cus­tomers. Pro­vid­ing good quality ser­vice to the external customers is an enjoy­able and ful­fill­ing work because the profit and growth of the company is directly associated with the satisfaction level of the external customers. Pro­vid­ing incredible inter­nal cus­tomer ser­vice can be similarly as, and even more sat­is­fy­ing. Sat­is­fied employ­ees are eager to come to work and will be more will­ing to go the additional mile to please cus­tomers and are extraordinary brand advocates. The customer satisfaction of the internal customers is directly proportional to the satisfaction level of the external customers, i.e. it will be very tough to achieve satisfaction for the external customers if the employees are not satisfied. There is an additional saving associated with the employee satisfaction. If the employee satisfaction is increased then the employee acquisition cost will be lower. It is also seen that satisfaction level of the employees makes them discuss the priorities of the customers and also motivate them to clarify the expectations of the external customers and act accordingly. Ultimately it makes the organizational environment so motivating that Employees are so devoted to their work to achieve a higher level of customer satisfaction.

It is well aware that nowadays, every organization is struggling very hard to survive in the market. Nowadays, the market is very competitive and if the organization will not offer the quality customer service then the customer retention rate will be very higher and that may lead to the demise of organization.

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