Sea-Tasty Tuna Route 113 Lynchburg, TN 30563 Gentlemen: I\'ve been buying your t

Question

Sea-Tasty Tuna Route 113 Lynchburg, TN 30563


Gentlemen:

I've been buying your tuna fish for years, and up to now it's been OK. But this morning I opened a can to make myself a sandwich. What do you think was staring me in the face? A fly. That's right, a housefly. That's him you see taped to the bottom of this letter. What are you going to do about this?


Yours very truly,

Dear Mr. Reeves:

We are very sorry to learn that you found a fly in your tuna fish.

Here at Sea-Tasty we are very careful about the hygiene of our plant. The tuna are scrubbed thoroughly as soon as we receive them. After they are processed, they are inspected visually at three different points. Before we pack them, we rinse and sterilize the cans to ensure that no foreign material is sealed in them.

Because of these stringent controls, we really don’t see how you could have found a fly in the can. Nevertheless, we are enclosing coupons good for two cans of Sea-Tasty tuna.

We hope this letter restores your confidence in us.

Truly yours,

Questions 1 – 7 pertain to Mr. Reeves' claim letter to Sea-Tasty Tuna.

1.       Is the tone of Mr. Reeves’ letter appropriate and professional? Explain.

2.       Is there any content to the letter that should have been omitted or is inappropriate? Explain.

3.       Is there any content missing? Explain.

4.       Is the format of Mr. Reeves’ letter correct? Explain.

5.       Does Mr. Reeves use an appropriate salutation? Explain.

6.       Does Mr. Reeves use an appropriate complimentary close? Explain.

7.       How effective, overall, is Mr. Reeves’ in presenting his claim? If you were a representative of Sea-Tasty Tuna, what would your reaction to this letter be and why?

Questions 8 – 15 pertain to Sea-Tasty Tuna’s adjustment letter in response to Mr. Reeves.

8.       Is the tone of Sea-Tasty Tuna’s response (an adjustment letter) to Mr. Reeves professional and appropriate? Explain.

9.       In one sentence, summarize Sea Tasty Tuna’s response to Mr. Reeves.

10.   Is their response to his complaint/claim appropriate? Explain.

11.   Is there any content that is inappropriate or that could have been omitted? Explain.

12.   Is there any content that is missing? Explain.

13.   Is Sea Tasty Tuna’s offered resolution an appropriate resolution to Mr. Reeves’ complaint? Explain.

14.   Does the Sea-Tasty Tuna Letter use an appropriate salutation? Explain.

15.   Does the Sea-Tasty Tuna letter use an appropriate complementary close? Explain.

Explanation / Answer

1. Mr. Reeve's letter to Sea-Tasty Tuna is inappropriate in its tone. It is informal and aggressive. A formal letter must be polite and professional which Mr. Reeve's wasn't.

2. Mr. Reeve should have avoided being so hostile towards the organization he was addressing it to. The situation demanded him to be stern but not rude. The letter does not include formal writing which it should have. It says 'but' instead of however. He should have omitted being rude and hostile in the letter.

3. Mr. Reeve's letter does not include the date neither does it include appropriate way of addressing the other party.

4. The format of the letter should have been formal. However, this was an aggressive letter without any date, salutation and formal addressing.

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