Businesses must write negative messages when responding to many situations. Some

Question

Businesses must write negative messages when responding to many situations. Some might involve the following:

Declining and invitation to host an event, speak at an event, or attend a meeting

Declining requests from customers

Declining a request for a donation or a service

Declining a client’s application for credit, service, or job

Explaining rate increases or pricing changes

Find a sample of one of these types of situations (or template) on the web and evaluate the note. If it is a relatively blank template, you may need to fill in some missing information.

Could you revise the note, letter, or e-mail you found to make it clearer? If so, how?

Did your sample correspondence use a buffer? If so, was it effective and why or why not? If not, should one be added and why or why not?

Explanation / Answer

Declining a request for a donation or a service-

Recently, I received your fundraising letter describing the financial support required to realize the upcoming programs and services of Antarctica Incorporation. As you know, I admire and feel connected to the purpose and mission of your organization, and I am amazed by the effects of the services you provide. During past fundraising drives, I was able to express my admiration and support of your endeavors with a monetary donation.

However, at this time, I regret to say that I am unable to contribute funds to your cause, but please do not view this inability as an expression of my wavering support. I continue to value highly the work that Antarctica Incorporation does, and I hope to be able to express my admiration and support of the organization again in the future.

Did your sample correspondence use a buffer?

Yes, this letter used the buffer to moderate the impact of refusal by-

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