Developing Your Human Relations Skills Interpersonal Relations Case 15.1 The One

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Developing Your Human Relations Skills Interpersonal Relations Case 15.1 The One-Cent Ethical Dilemma at college, and looked forward to a career average of 30 hours per week at retail stores, thereby tak p Lauren replied, "We have approximately 1,200 stores Rajah majored in business administration and marketing in retail manage- across the country, and all our stores are busy. Few cus tomers care about one penny, but if we add up all those ing him an additional year and one half to attain his degree. Still only 23 years old, Rajah received a job offer as the Rajah was not happy with the new policy, but agreed to go ahead and encourage his cashiers to withhold the thought this would be a fine opportunity to begin his career in retail management. Although the store was referred to as a dollar store, the prices of individual mer- penny change unless a customer objected. Yet after a week, this new policy began to disturb Rajah. He felt he was forcing his cashiers into unethical if not illegal behavior. He did not want to lose his job by complaining about or not complying with company policy chandise ran as high as $30. Case Questions 1. months into the job, his regional manager uren explained that cashiers were from here on not to give customers back change of only one cent. For example, customer's bill were S2.99 and he gave the cashier a Yet if the cus About three What actions do you recommend Rajah take about his concerns with respect to the new one-cent-in- change policy? f a bs00 bill, the cashier was supposed to give the customer 2. Explain whether you think Rajah shuld blow the whistle on his employer? nge of $2.00 and smile at the same time. grant the request. What is your opinion of the ethics of the new policy about withholding one-cent in change? 3. mer demanded the penny in change, the cashier should Rajah asked Lauren, “Why should our store do some. nasty? It's like stealing pennies from customers." that

Explanation / Answer

If rajah thinks that his actions are unethical, he should try and convince the fellow employees so that such a practice would not be carried out at least at the branch they are in. Since, he doesn’t want to lose his job, he shouldn’t complain to the higher authorities, but only create a setting within the employees. If rajah blows the whistle on his employer, it will be a form of ethical whistle blowing in which the benefit will be for the customers. If rajah wants to carry out any sort of whistle blowing acts, he has to have stronger evidences that would be supporting his words. Moreover, he has just joined the institution, and thus he should take his time before doing any such activities. There are no ethics in the new policy. The employer wants to obtain even the minimum of penny from the customers. This one penny adds to their profits on huge basis, through cheating the consumers. Hence, there is no justice with the customers.

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