10. Stu Johnson, CEO of J Which of the a. Some ohnson, Inc., attended a seminar
ID: 346211 • Letter: 1
Question
10. Stu Johnson, CEO of J Which of the a. Some ohnson, Inc., attended a seminar on quality management principles oowing iS NOT something he is likely to have learned at that seminar? i judgments. b. Quality is primarily the responsibility of operations management. Quality results from design as well as operations and delivery d. Continuous improvement is critical to the success of an organization. e. He is likely to have learned all of these things 11. Crosby states that "Quality is Free." What types of costs are free? a. Prevention costs and all appraisal costs b. Prevention costs and some level of appraisal costs c. Internal and external failure costs d. None of these costs are considered "free" by Crosby e. All of these costs can be "free.'" 12. Sanford Corporation bought new technological systems to inspect the quality of products as they example of come off the production line. The expense of operating these systems would be an which of the following types of quality-related costs? a. Internal failure costs b. Appraisal costs c. External failure costs d. Prevention costs e. Kanban costs 13. What is a commonality among the quality philosophies and frameworks? a. b. c. d. e. Top Leadership Commitment Strategic Planning Two-Way Communication Focus on the Customer and Stakeholders All of the above are commonalities. 14. Which of the following statements that might be made by a business executive best expresses the overall philosophy of Total Quality Management? a. "We've achieved Six-Sigma. That's good enough." b· "There's always room for improvement." c. "The workers need to work hard to prevent quality problems." d. "We never sell defective products to customers." e. All these statements express the overall philosophy of TQM 15. The two types of data involved in quality control are a. Assignment factors and random factors b. Variable and attribute c. Random measurements and 100% measurements d. Accuracy and precision e. None of the above.Explanation / Answer
Question No 10:
Answer: B: Quality is primarily the responsibility of operations management.
Quality is a concerted effort. It does not belong to product and operations only. It starts from the conception stage and goes till the customer satisfaction. At all the stages of business activity there is need for development of quality mindset. It is not only the function of operations.
Question No 11:
Answer: D: None of these costs are considered ‘free’ by Crosby.
The cost of quality classified by Crosby under four heads:
1. External Failure Cost
2. Internal Failure Cost
3. Inspection or Appraisal Cost
4. Prevention Cost
These four cost assume that if adhered to quality then these costs will not arise and quality will become free.
Question No 12:
Answer: B: Appraisal Costs
As the product is tested off the production line and not the part of production process so this cost cannot termed in production cost. It is an additional cost to appraise the quality of the product.
Question No 13:
Answer: A: Top Leadership Commitment
Bith the quality philosophy and quality framework are designed according to the aspirations of top management. If the top management is committed then a sound combination of philosophy and framework can be designed.
Question No 14:
Answer: B: There is always room for improvement.
This statement justifies the philosophy of TQM. TQM strives for continuous improvements and never settles for lower and current benchmarks. It always sets the new standards and encourage the workforce to achieve those standards.
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