Multiple Choice 1. To an operations manager the \"critical customer\" is: The pe
ID: 346192 • Letter: M
Question
Multiple Choice 1. To an operations manager the "critical customer" is: The person who buys a product b. a. The person who has the greatest impact on design, sales and growth opportunities for the product c. The Echelon 1 customer d. The person who uses the product. e. None of the above 2. Which of the following is the most appropriate definition of an "order winner"? a. A product characteristic that causes customers to choose the product over that of a competitor b. A product characteristic that permits the product to compete in a market c. A product that has the highest profit margin. d. A product that generates the highest dollar sales volume. e. None of the above 3. Which of the following is the most appropriate definition of an "order qualifier" a. A product characteristic that causes customers to choose the product over that of a competitor. b. A product characteristic that permits the product to compete in a market. c. A product that has the highest profit margin. d. A product that generates the highest dollar sales volume. e. None of the above Firms that produce high volumes of relatively few standardized products, for which reasonably accurate forecasts are available, are most likely to use a 4. Make-to-Stock strategy Standardized strategy Make-to-Order strategy Flexible-Flow strategy Mass Customization strategy a. b. c. d. e. 5. An job shop is more appropriate for: a. high volume, low variety production b. large projects c. customized products d. high volume, high variety production e. none of the aboveExplanation / Answer
Solution:
1--------> B
2-------->A
3-------->E
4-------->A
5-------->E
6-------->B
7-------->D
8-------->C
9-------->A
10-------->B
11-------->D
12-------->C
13-------->B
14-------->B
15-------->C
16-------->A
17-------->D
18-------->E
19-------->B
20-------->C
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