pter I: Introduction The role of the operations function in an organizati a. acq
ID: 346091 • Letter: P
Question
pter I: Introduction The role of the operations function in an organizati a. acquire raw materials b. acquire capital for the firm c. determine customer requirements d. recruit, select, and train employees e. do what the organization exists to do on is to hapter 3: Product Service Design 4. All of the following are true of quality function deployment EXCEPT QFD begins with the Voice of the Customer. b. a. A roof matrix shows the relationships between the technical requirements in a House of Quality c. The "What's" from the first House of Quality become the "How's" in the second House of Quality d. Quality function deployment (QFD) uses a series of matrices to map customer requirements to corresponding technical requirements The relationship matrix in a House of Quality shows the relationships between the e. customer requirements and the technical requirements. All of the following are true of the product-design process E a. Three-dimension XCEPT: 15. al prototypes are used to refine product designs. b. Mechanical engineers design products to perform required functions c. New product designs are tested using computer aided process planning (CAPP). d. Computer aided design (CAD) is used to draw new products in three dimensions. e. Computer aided manufacturing (CAM) instructs, controls, and guides machines in the manufacturing process. 16. Service blueprints are used to do all of the following EXCEPT: a. Locate potential failure points. b. Calculate standard execution times. c. Determine the profitability of competitors' services. d. Identify the process steps involved in service delivery Ensure that each process step adds value to the customer e. hapter 4: Process selection and job design The objective of the production-line approach to service is to: a. reduce employee discretion b. combine several jobs into one c. reduce the degree of customer contact break jobs down into their simplest elements direct customers to the least expensive service resourceExplanation / Answer
1.
(e) - Because operations function's main role is to support the business strategy of the firm.
4.
(c) - It is rather the reverse, i.e. the How's of the first become the Whats of the second House of Quality.
15.
(d) - Because CAPP is used for process planning before going for CAM and after CAD. The purpose is not to test the design.
16.
(c) - Profitability of competitor's process cannot be determined using service blueprint.
#
(d) - break down the job into several small components.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.