1. Summary of the case in not more than 100 words. 2. Detailed description of th
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Question
1. Summary of the case in not more than 100 words.
2. Detailed description of the behavioral problem in the case (relate it to one of the topics you studied in the course).
3. Suggest at least three possible solutions to the problem mentioned in 2 above. Also benefit from from what you studied in the course when you suggest the solutions.
4. Analyze the positive and negative points for each solution you suggest in 3 above.
5. Recommend the best solution to the problem based on your analysis in 4 above and give justification.
Case 11: PERFECT PIZZERIA John E. Dittrich and Robert A. Zawacki Perfect Pizzeria in Southville, deep in southern Ilinois, bonus. If the percentage is high, the manager does is the chain's second-largest franchise. The headquar not receive a bonus; rather, he or she receives only ters is located in Phoenix, Arizona. Although the busi- his or her normal salary ness is prospering, it has employee and managerial There are many ways in which the percentage can fluctuate. Because the manager cannot be in the Each operation has one manager, an assistant store 24 hours a day, some employees make up for manager, and from two to five night managers. The their paychecks by helping themselves to the food. managers of each pizzeria work under an area super When a friend comes in to order a pizza, extra in visor. There are no systematic criteria for being a gredients are put on the friend's pizza. Occasional manager or becoming a manager trainee. The fran- nibbles by 18 to 20 employees throughout the day at chise has no formalized training period for the man the meal table also raise the percentage figure. An ager. No college education is required. The managers occasional bucket of sauce may be spilled or a pizza for whom the case observer worked during a four accidentally burned. Sometimes the year period were relatively and only one had completed college. They came In the event of an employee mistake or a burned from the ranks of night managers, assistant manag pizza by the oven person, the expense is supposed ers, or both. The night managers were chosen for to come from the individual. Because of peer pres- their ability to perform the duties of the regular em- sure, the night manager seldom writes up a bill for ployees. The assistant managers worked a two-hour the erring employee. Instead, the establishment shift during the luncheon period five days a week to takes the loss, and the error goes unnoticed until the gain knowledge about bookkeeping and manage- end of the month when the inventory is taken. That's ment. Those becoming managers remained at that when the manager finds out that the percentage is level unless they expressed interest in investing in high and that there will be no bonus. the business. young (ages 24 to 27), may be made In the present instance, the manager took retalia- The employees were mostly college students, with a few high school students performing the less challenging jobs. Because Perfect Pizzeria was lo- cated in an area with few job opportunities, it was relatively easy for it to fill its employee quotas. All the employees, with the exception of the manager, were employed part-time. Consequently, they earned tory measures. Previously, each employee was enti tled to a free pizza, salad, and all the soft drinks he or she could drink for every six hours of work. The manager raised this figure from six to twelve hours of work. However, the employees had received these six-hour benefits for a long time. Therefore, they simply took advantage of the situation whenever the manager or the assistant was not in the building Although the night managers theoretically had com plete control of the operation in the evenings, they did not command the respect that the manager or assistant manager did. That was because night only the minimum wage The Perfect Pizzeria system is devised so that food and beverage costs and profits are set up according to a percentage. If the percentage of food unsold or damaged in any way is very low, the manager gets aExplanation / Answer
1. Summary of the case in not more than 100 words.
In the case provided, the manager in lieu of his bonus, started to make the rules more and more tight, eventually cutting out on the food benefits of free pizza, increasing the work hours, rather doubling from 6 hours to 12 hours. In the end, frustrated, he tried to employ lie detector tests to find out if the employees were wasting food on their own. There was a gradual increase IN Apathy among the members of the staff which in turn pushed them to waste more resources, gradually sending the percentage to an all time high. The manager has been Able to control the situation, rather has worsened it.
2. Detailed description of the behavioural problem
In this case, the manager wanted more. The more wS not in terms of good employee relations but extrinsic motivation in the form of higher salary. As a result of the increased salary that he would be getting, there was a gradual diminishing of intrinsic motivation, which led to harsher actions on the employees. On the other hand, the employees were being put under tighter and tighter regulations, which no ex trinsic motivation, gradually diminishing intrinsic motivations and development of apathy.
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