2018 MGMT5433Z01-1820-24317 0 A service process has five steps. Every customer m

Question

2018 MGMT5433Z01-1820-24317 0 A service process has five steps. Every customer must go through Step 1, Step 2, Step 3, Step 4, and Step 5. It takes 24.4 minutes to process a customer in Step 1, 40 minutes in Step 2, 26.5 minutes in Step 3,36.7 minutes in Step 4, and 10.3 minutes in Step 5, The process operates 10.2 hours per day, Use at least 4 decimals in calculation and answer. What is the cycle time of the service process in minutes per customer? The cycle time is minutes per customer. Next page ! F11 F12 FS F9 F1O

Explanation / Answer

Out of the five process, which is having the highest cycle time will be the bottleneck process.

So, step 2 is having the cycle time of 40 minutes is the bottleneck.

The cycle time of the entire line will be the same as that of the bottleneck.

So, the cycle time of the service process will be 40 minutes

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