QUESTION 1 An effective apology will communicate the three Rs: Regret, Responsib

Question

QUESTION 1

An effective apology will communicate the three Rs: Regret, Responsibility, and Rumination.

A. True

B. False

QUESTION 2

The rules of appropriate self-disclosure include

delaying the discussion of disturbing situations for as long as possible to diffuse emotions.

accurately describing your feelings and emotions.

self-disclosing, regardless of the immediate circumstances.

learning to trust everyone with your self-disclosures.

QUESTION 3

The unknown area of the Johari window never completely disappears because it contains information that may never be known to you or to others.

A. True

B. False

QUESTION 4

Lack of trust is the most common and most serious barrier to self-disclosure in organizations.

A. True

B. False

QUESTION 5

Trust is a complex emotion that combines three components:

caring, competency, and commitment.

control, commitment, and clarity.

responsibility, remedy, and rumination.

reliance, dependence, and caring.

delaying the discussion of disturbing situations for as long as possible to diffuse emotions.

accurately describing your feelings and emotions.

self-disclosing, regardless of the immediate circumstances.

learning to trust everyone with your self-disclosures.

Explanation / Answer

False,An effective apology will convey Regret ,Responsiblity and Remedy.

Self disclosure is revealing information about ones self to another.Rules of appropriate disclosure is accurately describing your feelings and emotions.

True.Johari window contains some information that we know about ourselves and some we do not.

True,lack of trust is the most common barrier in all organizations.

Trust is a complex emotion that combines caring ,competency and commitment.

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