Based on everything you’ve studied in the course up to this point, identify a mi

Question

Based on everything you’ve studied in the course up to this point, identify a minimum of five categories of criteria for quality in the management of air cargo.

In each of these categories, describe attributes of excellence. It is recommended to bullet the attributes.

Next, profile two cargo airlines that you believe model excellent quality in today’s air cargo industry. Provide evidence and justification for your picks, focusing on quality criteria. Nobody's perfect. Include a minimum of one area of weakness for each. Tip: You may wish to design and use an evaluation rubric to rate each of cargo airlines in criteria categories in preparation for writing your response. This is not required, but is useful. RCampus offers a free rubric builder tool after registering.

Explanation / Answer

Categories of Criteria In Air cargo Industries

There are several metrics which measure the quality of air cargo : Some of which have been mentioned below:

1.On time pick up and delivery: Very important to keep schedule as this involves a lot of money. Punctuality is essential.

2.Quality services: less documentation, easy access, easy claiming, prompt compensation, feedback mechanism

3. High performance: Fast operations, air craft maintenance, effective loading and unloading, employee training, effective store management, trained personnel.

4. Safety and security: Safety to cargo, no damage, no pilferage, easy claiming in case of damage, operation simplification, innovative approach, easy and effective tracking.

5: Other factors: Economical Pricing, No of fleets and No of orders, accurate billing and invoices and border delay recovery, damage recovery process, Fuel efficiency, easy transportation and so on.

Two model aircargo:

Cargolux

Strengths: High performance and reliable air cargo with highly skilled people, innovative and creative approach, Best air cargo award for four years. Cargolux Offers uncongested world wide operations, good net work, high inventory capacity with fastest operations.

Weakness: presence of Strong pilot union and some fleets are highly priced

Air China:

Strengths: Growing domestic market and international market, largest air carrier operating 53 international and 286 domestic flights with 1000 scheduled flights weekly, having loyal frequent fliers, over 20,000 thousand employees, trained crew members, High inventory and advanced information system being used.

weakness: Low profitability and capacity utilization comparing other cargo airliners. High compeition and distraction with domestic aircrafts

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