This is Human resource case study. 1. Write a comprehensive Case summary and Int

Question

This is Human resource case study.

1. Write a comprehensive Case summary and Introduction to the case

ing but explenng work processes to the youing guys Bur w be pur a ano wt Morsove, the young ouy at pre packing has ever seen a foklif uck in his lide, but he started off in charge of threse Continuing Case Carter Cleaning Company The Carters would prefer that certain practices and procedures,be used in dealing with the customers at the front countes For eample all customers should be greeted with what Jack refers to as a bia The New Training Program he Carter Cleaning Centers currently have no formal orientation or hello." Gaments they drop off should imimediately ba irspected for ening porces or prcedures, and tennifer believes this is one reason ay damage or unusual stains so these can be brought to the cus- traini wty the stendards to which she and her tather would lke employees tomer's attention, lest the customer later return t pick up the oament and erroneously blama the store. The garments are then supposed to Source This case has been deuolaped with the inancial support of FDC, Flanders District of Creatwity

Explanation / Answer

Talking about the Carter Cleaning company which is into the business of cleaning of garments wherein, the employees which are hired are for providing services to the customers who turn up in the store for submitting their clothes for cleaning, however, the company is growing and there are many challenges from the level of policies which the company has not made yet, these benefits are taken up by the employees, as they dont have any policies to adhere in the company.

Talking about the policies is not only for adhering, there are no policies in the list all of them are level zero, the policies which the company doesnot have is from any point of time, that is they dont have any recruitment policy, wherein which type of candidate is required, how polish should be, how should be the communication language and how the person should look like with the attire while talking to the cutomer, and how thecustomres should feel when the customer is in the store.

Now after the selection process, the customer should be greeted with happiness and they should feel comfortable while they are in your store, they should be given a warm welcome due to which the customer feels that the services given in the store is upto the mark and every person is very much helpful for providing the services, this will be very much helpful to provide the services to the customer which will make the customer engagement more and more visible.

while talking about the another process the knowledge of the customer is very much zero to the employees, this knowledge is to be upgraded, as while checking the team of training comes to know that the people in the company does not have overall knowledge and how much adequate knowledge they have, which can help them to grow in the company, now talking about what knowledge is to be considered, this can help the customer to grow, talking about the knowledge its not only of the selling of product or gratitude of product, however, overall company policies as well as the overall picture of the knowledge showcasing the overall knowledge about the working and policies of the company as well.

the final thing which is also not proper that is policies, of the company the policy needs to be defined and the overall policies are to be made that can help the whole person to work accordlingly to the terms and conditions of the company, as the employees are taking many leaves and this is impacting business, so to adhere all the policies, this can help the company to grow this companies need to know how to grow their employees as well, this will help for the employees as well as the company to know how to grow.

Related Questions

Navigate

• Browse (All)
• Browse T
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.