Mong to another question wil save this response. 5:Question 9 of1011 2 points Sa

Question

Mong to another question wil save this response. 5:Question 9 of1011 2 points Save Aa The amount of time required to reach a custoner service representative has a bage impact on customer satisfaction. Below is the Excel ourpur from study to see whether there is evidence of a diffecence in the mean amounts of time required to reach a customer service representacive batiween teo hotels. Assume thal the population variances In the amount of time for the two hotels are no equal t-Test: Two-sample assuming Urequal Variances O1645 1470 o 0963 2608 2.170

Explanation / Answer

t = 0.5302
  df = 38
  standard error of difference = 1.037

Thus test statistic =0.5302

Group   Group One     Group Two   Mean 2.56000 2.01000 SD 2.95200 3.57900 SEM 0.66009 0.80029 N 20        20   

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