Review the discussion below and reply with your thoughts in your own words: 1. W
ID: 337641 • Letter: R
Question
Review the discussion below and reply with your thoughts in your own words:
1. Why are hospitals adopting the “Toyota Way”?
According to Colliver (2013), “the Toyota Way, as it is called, is the company’s systematic approach to producing cars and trucks efficiently, with the primary goal of pleasing the customer” (para. 2). Hospitals are adopting the “Toyota Way” because of the need to compete as reimbursements are dwindling. More hospitals are doing this to attract patients because the available options for patients’ keeps growing and hospitals need to retain them to keep their business solvent as reimbursements will continue to dry up.
2. What are some Japanese terms that could have prevented the lost patient? Why did you select these terms?
The Japanese terms that I picked are Hansei, Jidoka, and Kaizen. I picked these terms because all of them could have had an impact in preventing the lost patient. Hansei is a self-reflection term that would allow hospital staff to look at what they themselves could have done better. Jidoka is a term that combines human intelligence with technology and helps stops the first sign of a problem. This will help a hospital recognize a problem when it’s happening so they can then correct the behavior if needed. Kaizen, is about continuous improvement and this will show the hospital a measurable improvement and how changing the behavior will improve morale. According to Colliver (2013), “in one improvement session, hospital staff members looked at operating room cancellations. They analyzed the reasons for those cancellations – ranging from surgical scheduling conflicts to patients not having their pre-op preparation done in time – and recommended changes that reduced cancellations by 17 percent” (para. 26).
3. Toyota has repeatedly outperformed its competitors in quality, reliability, productivity, cost reduction, sales and market share growth, and market capitalization. Thus, many companies have tried to adopt the “Toyota Way” and failed to match its performance. What do you believe might be some causes and why?
I think the “Toyota Way” has failed in some other companies because it’s not necessarily ingrained in their company culture. The “Toyota Way” is something that will take time to cultivate and build over a period of years. According to Colliver (2013), “Believers in Toyota's method say the key to making the system more than just another management fad is to standardize the new processes so that everyone does them the same way and works to sustain the changes” (para. 27).
Explanation / Answer
Review the discussion below and reply with your thoughts in your own words:
1. Why are hospitals adopting the “Toyota Way”?
According to Colliver (2013), “the Toyota Way, as it is called, is the company’s systematic approach to producing cars and trucks efficiently, with the primary goal of pleasing the customer” (para. 2). Hospitals are adopting the “Toyota Way” because of the need to compete as reimbursements are dwindling. More hospitals are doing this to attract patients because the available options for patients’ keeps growing and hospitals need to retain them to keep their business solvent as reimbursements will continue to dry up.
2. What are some Japanese terms that could have prevented the lost patient? Why did you select these terms?
The Japanese terms that I picked are Hansei, Jidoka, and Kaizen. I picked these terms because all of them could have had an impact in preventing the lost patient. Hansei is a self-reflection term that would allow hospital staff to look at what they themselves could have done better. Jidoka is a term that combines human intelligence with technology and helps stops the first sign of a problem. This will help a hospital recognize a problem when it’s happening so they can then correct the behavior if needed. Kaizen, is about continuous improvement and this will show the hospital a measurable improvement and how changing the behavior will improve morale. According to Colliver (2013), “in one improvement session, hospital staff members looked at operating room cancellations. They analyzed the reasons for those cancellations – ranging from surgical scheduling conflicts to patients not having their pre-op preparation done in time – and recommended changes that reduced cancellations by 17 percent” (para. 26).
3. Toyota has repeatedly outperformed its competitors in quality, reliability, productivity, cost reduction, sales and market share growth, and market capitalization. Thus, many companies have tried to adopt the “Toyota Way” and failed to match its performance. What do you believe might be some causes and why?
I think the “Toyota Way” has failed in some other companies because it’s not necessarily ingrained in their company culture. The “Toyota Way” is something that will take time to cultivate and build over a period of years. According to Colliver (2013), “Believers in Toyota's method say the key to making the system more than just another management fad is to standardize the new processes so that everyone does them the same way and works to sustain the changes” (para. 27).
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