The newly hired president of an advertising agency noticed that employees were c
ID: 337630 • Letter: T
Question
The newly hired president of an advertising agency noticed that employees were constantly engaged in intense debates with each other over design and advertising copy. He was concerned about this behavior since it was quite different from the more low-key and reserved interactions that occurred between employees in the president’s previous organization in the consumer products industry. To correct this problem, the president established a new motto (“Serving Clients in Harmony”) and actively discouraged employees from the spirited debates that occurred the past. Over the new few months, several key staff members left the company, saying that the company was losing its creative edge. New employees who were hired to fill those positions tended to be quiet and more reserved in their discussions with co-workers. Given what you know about conflict, what is happening in this scenario? Why did the new president view things the way he did and what do you think will be the impact on the company?
Explanation / Answer
The newly hired president of an advertising agency noticed that employees were constantly engaged in intense debates with each other over design and advertising copy. He was concerned about this behavior since it was quite different from the more low-key and reserved interactions that occurred between employees in the president’s previous organization in the consumer products industry. To correct this problem, the president established a new motto (“Serving Clients in Harmony”) and actively discouraged employees from the spirited debates that occurred the past. Over the new few months, several key staff members left the company, saying that the company was losing its creative edge. New employees who were hired to fill those positions tended to be quiet and more reserved in their discussions with co-workers. Given what you know about conflict, what is happening in this scenario? Why did the new president view things the way he did and what do you think will be the impact on the company?
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