Below you will find part of a job description for a part-time position in a camp

Question

Below you will find part of a job description for a part-time position in a campus bookstore. Read each task in the job description and identify those tasks for which training (rather than employee selection techniques) would be appropriate. In the next exercise, you will be asked to determine how to train the employees for each of the tasks you identify.

Textbook Clerk

Job Summary

The Textbook Clerk is a university work-study position. The student hired for this job is responsible for assisting the Textbook Supervisor with book inventories, shelving duties, and customer requests. Additionally, the Textbook Clerk performs general clerical and messenger duties and operates the cash register when additional assistance is needed. Work Activities

Inventory Duties - Inventories books by section and course number - Informs supervisor of number of books to be returned - Writes ISBN-13 on inventory sheet - Verifies all information as typed on each textbook requisition - Records price information

Shelving Duties - Shelves returned books - Straightens shelves - Removes previous semester's textbooks from store shelves at the end of each semester - Shelves used books in the stockroom by title - Shelves new books in the stockroom by publisher - Places shelf cards on appropriate shelf - Dusts shelves - Dusts books

Customer Relations Duties - Phones professors regarding new textbook editions - Mails book arrival notices to professors

Clerical Duties - Creates and prints shelf cards - Creates and prints book arrival notices - Types PU-6 Forms - Photocopies book orders and notices about book arrivals

Messenger Duties - Delivers materials or messages to other employees - Delivers materials to university departments 100

Cash Register Duties

- Writes name on register tab at beginning and end of shift - Watches customers entering store to make sure they do not take books and backpacks into store - Tabulates price of purchases using cash register - Counts appropriate change and gives it to customers - Pages employee on register list to assist with checkout when lines are long - Approves student's’ checks by validating university ID or by certifying driver's license - Approves out-of-town checks by verifying name, address, and phone number with driver's license - Pages supervisor to fill out void slips - Completes in-slip forms for returns - Sells laundry tickets, computer disks, and dissection coupons to students - Verifies textbook tags for price and author codes to ensure that the correct tag is still on the textbook - Pages supervisor if tag and code are incorrect

__________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ _________________________________________________________________________________

Explanation / Answer

From the Job Description, the Customer Relations Duties requires training. Because, Customer Relationship Management enhances the interaction with the customer and helps in building great experience. This requires set of guidelines inorder to interact with the customers. CRM need to assure positive experience to the customers and he needs to come back so that the bookstore's account of returning customers become strong.

Related Questions

Navigate

• Browse (All)
• Browse B
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.