Manuel has become a broken record. For weeks, he has come into your office to co

Question

Manuel has become a broken record. For weeks, he has come into your office to complain about something. Often, his complaints have to do with the way his co-workers are performing. Sometimes, he complains about a specific co-worker and subtly implies how superior his performance is to the co-worker. He then suggests how underpaid he is. Occasionally, he has even threatened to quit and find a better position elsewhere. Manuel is a good performer, but on average no better or worse than his co-workers. You would like to pay everyone more, but budget and market considerations don't allow it. Also, you do not feel additional pay is warranted for Manuel in comparison to his co-workers. Also, you want the complaining to stop.

Explanation / Answer

You can take any or all of the following steps to stop this:

1. Coach/ counsel him on how to deal with people and how he can learn from others.

2. Provide some additional work to keep him motovated and engaged.

3. Give him the responsibility to head a project and see how he progresses. He should be held accountable for any unmet deadlines. This way he'll stop complaining and either start training people or understand his limitations that he'll need others help to do the job.

4. Try to move him to other department where there is a need and Manuel considers himself fit.

5. Incentivise him on successful completion of a task.

6. Utilize a 360 degree feedback system which should a part of his KPI, so that he is forced to mingle with others in order to get good rating.

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