AS PART OF A three-day “Mystery Tour,” Joan Larson of Apex Travel, Inc., a Wisco

Question

AS PART OF A three-day “Mystery Tour,” Joan Larson of Apex Travel, Inc., a Wisconsin-based tour operator, contacted the Ragin Cajun restaurant in Illinois, for the purpose of reserving 120 seats for dinner on a Friday night in September. The tour group arrived, and one male group member, after three drinks, began making rude and suggestive comments to one of the restaurant’s female servers. When Steve, the restaurant manager approached Gene, the Apex tour leader, about the situation, Gene maintained the comments were probably made in harmless fun and should be overlooked by the restaurant. “Besides,” stated Gene, “our bus is leaving to go back to our hotel in one hour and that particular tour group member lives several hundred miles away and is unlikely to ever see that server again.” As the Ragin Cajun’s restaurant manager:

Question:-

1. What are your legal responsibilities to your server?

2. Who is responsible for controlling this guest’s behavior?

3. How would you respond to Gene, the tour operator?

4. What potential liability does Apex face in this situation?

Explanation / Answer

Q1. the legal responsibilities of the hotel towards the Server especially a women:

a. There should be the equality in the treament of the gender staff, workforce environment,training and salary of the Staff.

b. we should abide the international labour law practices .

c. the employment or labour law practices are need to be accepted by the hospitality industry about the

Q2. Joan Larson , a tour operator , Gene , An apex tour leader and the restaurant manager , Steve are responsible for the Guest behavior.

Q3. well Gene , a tour operator asked the restaurant manger to unnotised or ignored the situation , as he did not want to offend anyone of the group member of the tour . I would ask the Gene , to make that drunk person feel sorry or appologised to the server for the comment and misbehaviour or asked for monetary compensation , also warned the Tourist company to take care of such incidents.

Q4. The potential liability the apex face:

1. There reservation might be cancelled for the mishaviour done by the any group members.

2. the Monetary compensation to the server or the restaurant for such inconvinience.

3. legal notice to the Apex Co. for not taking responsibiity and allowing the customer in their group without any verification.

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