Sam is a customer serices rep. His is meeting with his manager to discuss a few

Question

Sam is a customer serices rep. His is meeting with his manager to discuss a few suggestions for improvement based on his interactions with customers.

Pierre is an auto mechanic. He sees a new employee, Tom, struggling with a job. So Pierre goes over to Tom to offer him a few tips.

Joseph is a manager who holds a meeting to announce the new dress code policy to his subordinates.

Miguel is a sales representative for the central division. He is calling Bethany, a sales representative in the eastern divison, to ensure that the budget forms her recieved are the most recent.

Estther heard from a group of colleagues in the cafeteria that layoffs were imminent

Susan has decided to share her department's budget and forecasts with her entire staff.

For the following persons on the left, read the hints and drag them to the appropriate place in the table on the right. Susan Upward communication Esther Downward communication Miguel Horizontal communication Joseph Coaching Pierre Open-book management Sam Informal communication Reset a prev

Explanation / Answer

Hint Matching Person Reason Upwards Communication Sam Employee Commuication with his manager is an example of information flowing upwards in the org structure. Hence Upward Communication Downward Communication Joseph Information is flowing downwards where a superior is communicating a decision to his subordinates Horizontal Communication Miguel Communication between emloyees at the same level Coaching Pierre Interaction on improvement on the job without Pierre being a supervisor or a manager. It is more of a co worker coaching one In the team Open-Book Management Susan This is a managerial decision taken by Susan in order to keep the team on the same page Informal Communication Esther Esther has obtained information from Grapevine which is a form of informal communication

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