That said, let\'s consider the saying, \" What you measure is likely more critic
ID: 327235 • Letter: T
Question
That said, let's consider the saying, "What you measure is likely more critical than how you measure it." This means that people - staff and supervisors - pay more attention to things that are being tracked than to things that are not being tracked.
Have you ever felt that the things you were being held accountable for were not the greatest priorities? Perhaps, as a customer service rep, you were held more accountable for being late to your shift than for the number of customers that were satisfied by your work. Or as a nurse, the supplies you used were counted but not quality and accuracy of the medical records you handled. Why do you think this might be the case? Why would employees tend to pay more attention and be more careful about those areas that are being tracked? Why might a supervisor initiate or continue controls on less-than-critical areas? Why is this even important?
If you have not had this experience, talk with other people you know who have examples you can share. Remember that you must make an original posting and reply to two others to receive full credit for this discussion.
Explanation / Answer
Employees tend to pay more attention and be more careful about those areas that are being tracked because they have the belief that their employer may analyze their performance based on what they had done wrong during the last few performances rather than looking at the entire history of performance. Selecting the wrong criteria to measure can create serious problems. So people in the organization will attempt to excel at what is being measured. A supervisor may indulge in initiating controls on less than critical areas when he is trying to make his employees perfect in every aspect of business by concentrating only on employees ineffectiveness in doing something rather than looking at the achievement of overall organizational goals. Employees must be given some autonomy in their work procedures; the aim should be to achieve the desired organizational goal.
Related Questions
Navigate
Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.