Customers at 3 resorts were surveyed about customer satisfaction by asking wheth

Question

Customers at 3 resorts were surveyed about customer satisfaction by asking whether they plan to return or would recommend the resort to a friend. Based on the data Resort A: 163 Yes and 7 No Resort B: 143 yes and 4 No Resort C: 79 Yes and 18 No What do you conclude at significance =0.5?

a) The test statistic 5.012 is less than the critical value 5.991, pvalue=0.07, Ho: Quality of resorts is equal

b)The test statistic 26.187 exceeds the critical value 5.994, pvalue=0.01, reject Ho: Quality of resorts is equal, conclude quality of resorts is unequal

c) The test statistic 26.187 exceeds the critical value 5.991, pvalue=0.00, reject HO:Quality of resorts is equal, conclude quality of resorts is unequal

d) None of the above

Explanation / Answer

The test statistic 26.187 exceeds the critical value 5.991, pvalue=0.00, reject HO:Quality of resorts is equal, conclude quality of resorts is unequa

Observed O A B C Total Yes 163 143 79 385 No 7 4 18 29 Total 170 147 97 414 Expected E=rowtotal*column total/grand total A B C Total Yes 158.1 136.7 90.2 385 No 11.9 10.3 6.8 29 Total 170 147 97 414 chi square =(O-E)^2/E A B C Total Yes 0.152 0.290 1.392 1.834 No 2.023 3.851 18.479 24.353 Total 2.175 4.141 19.871 26.187

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