Give an example of a personal experience with a bad quality product. Identify wh

Question

Give an example of a personal experience with a bad quality product. Identify whether the issue was due to (lack of) aesthetics, features, durability, serviceability, or reputation, and explain why.

For each of the following scenarios determine if the activity describes a prevention cost, an appraisal cost, an internal failure cost, or an external failure cost. (You may use some answers more than once or not at all.)

a) training of machine operators

b) scrap and rework

c) man­hours spent on inspection

d) purchase of inspection equipment

You’ve just been hired in your dream job (whatever that may be). Your boss has (somehow) never heard of Statistical Quality Control. In a brief paragraph or two (no bullet points) explain to your boss

(a) what SQC is and

(b) what some benefits to his company would be. (Note:  You should clearly identify at least three benefits. Your answer will partly be evaluated on its uniqueness; so be sure to express thoughts in your own words.)

Match each of the following quality pioneers with his definition of quality:

a) Crosby

b) Deming  

c) Juran

d) Taguchi

A. fitness for use B. totality of loss to society C. non­faulty systems D. zero­defects

Who was responsible for each of the following ideas/programs and briefly describe each idea:

a) acceptance sampling, b) PDCA cycle, c) the seven basic tools, d) the Malcolm Baldrige National Quality Award, and e) Six Sigma.

Construct a flow chart for the process of getting from the door of your house/dorm room/previous class to the classroom door for SQC. Your flow chart should be detailed enough to contain at least 8 steps (operations, decisions, delays, etc.)—but I probably don’t need to see more than 20! NOTE: I don’t want your complete morning schedule from when you wake up. Instead think about the decisions and operations that you have to make after you leave the house (will you drive?, listen to music/phone?, doors you pass through?, turn left/right?, etc.).

Brainstorm at least 8 causes for a student missing a class and organize the information into a cause and effect diagram. You may use the standard categories or define your own (e.g. weather instead of environment), but you should have at least 3 categories.

Explanation / Answer

Dear student, I am only answering thr first question as per Chegg Guidelines.

Give an example of a personal experience with a bad quality product. Identify whether the issue was due to (lack of) aesthetics, features, durability, serviceability, or reputation, and explain why.

I once purchased a dress from ebay, it was a bad quality product because it wasn't similar to the one as seen in the pictures on ebay. It had a lack of features (good quality cloth and good design) and reputation (the brand was decreased in m eyes).

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