2. The night manager of a resort hotel has asked the telephone operator to keep

Question

2. The night manager of a resort hotel has asked the telephone operator to keep track of the nature of all calls received from outside of the hotel. The results for 100 calls are shown below Number of Calls Nature of Call R: Make a reservation C: Confirm/cancel A Check availability P: Price Inquiry O: Other 42 27 14 10 The manger knows that the amount of time spent by the operator in responding to the calls differs depending on the nature of the call. The manager is, therefore, particularly interested in getting an idea of the sequence of calls, in order to gain insight into how the operator's time might be spent with the calls. To do this, the manager wants to simulate 10 calls. a) Keeping the list of call types in the order shown, indicate how random numbers would be assigned to each cali type b) g two-digit numbers from Row 8 of Table 1, simulate 10 calls.

Explanation / Answer

Question 2

Here we will assign each category of calls, which are five in number (R, C, A , P & O)

so we will assign R numbers = 00-41 [ 42 numbers]

for C = 42 - 68 [ 27 numbers]

for A = 69 - 82 [ 14 numbers]

for P = 83 - 89 [ 7 numbers ]

for O = 90- 99 [ 10 numbers]

(b) Here the 10 selcted numbers are from Row 8 of table 1

Row 8 of table 1  : 31 96 81 65 60 93 75 64 26 90  

The categories are : R O A C C O A C R O  

that means there are 2 R calls, 3 C calls, 2 A call, 3 O calls.

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