Please provide explanation for answers below. Thank you! 66. A SIPOC diagram doe

Question

Please provide explanation for answers below. Thank you!

66. A SIPOC diagram doesn't include delays and other measures of inefficiency.

True or false

67. A process map not only includes process steps but also includes work flow decisions

True or False

68. Which of the following is a high-level map of a process that does not include much detail

a.) process map

b.) SIPOC diagram

c.) FMEA

d.) CTQ map

69. The X-Y Matrix compares the correlation between inputs and outputs for the purpose of determinign the most important inputs in a process.

True or False

70. Which of the following can be used to identify inputs to the X-Y Matrix?

a.) SIPOC

b.) Fishbone Diagram

c.) Process Chart

d.) all of the above can be used

Explanation / Answer

Solution

66) True, SIPOC (suppliers, inputs, process, outputs, customers) is a visual tool for documenting a business process from beginning to end. SIPOC diagrams are also referred to as high level process maps because they do not contain much detail.

67) True, The major components of a process map include the inputs, outputs and the steps in the process. A good process map should illustrate the flow of the work and the interaction with the organization

68) (b) SIPOC diagram

69) False, The objective of the XY Matrix is to numerically calculate the correlation of Y (output) which is equal to the frequency multiplied by X (input). This filters all possible scenarios and probable contributors to the problem at hand. The tool also studies and analyzes the relationship between what is being proposed in the process and what benefit the customer would get from it. The XY Matrix allows the group to determine areas of development and process gaps.

70) d.) all of the above can be used

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