Rapido Burrito is a small, regional chain of quick service restaurants. Rather t
ID: 2947590 • Letter: R
Question
Rapido Burrito is a small, regional chain of quick service restaurants. Rather than wait in a cafeteria-style line, customers check boxes for their choice of ingredients, sauce, and so on paper menus at their table. The food is prepared quickly and then delivered to the tables.
Lately, one of the store managers has been hearing customer complaints, such as: “The tortillas are too thin”; “The food is not hot”; “Every time I get a burrito, it seems to be a different size”; and “I got the wrong ingredients on my burrito.” Many complaints were submitted through the corporate website.
The district manager was most concerned with the comments about the consistency of size. One of the staff designed a customer survey using the questions in Exhibit 2.9, based on a 5-point Likert scale ?????????? for the first 10 questions. The last two questions were coded as a 1, 2, 3, or 4.
Was the menu easy to read?
Was the order prepared correctly?
Was the food tasty?
Was the food served hot?
Were employees courteous and polite?
Was the restaurant clean?
In your opinion, did you receive a good value for the price you paid?
What was your level of satisfaction?
How likely are you to dine with us again?
How likely are you to recommend us to your friends/family?
How often do you eat at Rapido Burrito? First time, less than once/month, one to three times a month, weekly?
What was the main ingredient in your burrito: chicken, beef, pork, or beans?
They administered the questionnaire to 25 random customers. The restaurant also gathered data on the weights of 50 samples of 3 burritos (a total of 150). (Both the survey data and weight data are available on spreadsheet Rapido Burrito Case Data.) Your instructor can provide this spreadsheet.
What conclusions do you reach when you calculate descriptive statistics for the answers to each of the survey questions in the database?
If you average the responses to the first seven questions by customer, how closely are those averages correlated to the satisfaction score? Include a scatter chart in your analysis.
Analyze the data on burrito weights using descriptive statistical measures such as the mean and standard deviation, and tools such as a frequency distribution and a histogram. What do your results tell you about the consistency of the food servings?
What recommendations for decision making and improvement can you make to the store manager
Rapido Burrito Case Data
Rapido Burrito is a small, regional chain of quick service restaurants. Rather than wait in a cafeteria-style line, customers check boxes for their choice of ingredients, sauce, and so on paper menus at their table. The food is prepared quickly and then delivered to the tables.
Lately, one of the store managers has been hearing customer complaints, such as: “The tortillas are too thin”; “The food is not hot”; “Every time I get a burrito, it seems to be a different size”; and “I got the wrong ingredients on my burrito.” Many complaints were submitted through the corporate website.
The district manager was most concerned with the comments about the consistency of size. One of the staff designed a customer survey using the questions in Exhibit 2.9, based on a 5-point Likert scale ?????????? for the first 10 questions. The last two questions were coded as a 1, 2, 3, or 4.
Was the menu easy to read?
Was the order prepared correctly?
Was the food tasty?
Was the food served hot?
Were employees courteous and polite?
Was the restaurant clean?
In your opinion, did you receive a good value for the price you paid?
What was your level of satisfaction?
How likely are you to dine with us again?
How likely are you to recommend us to your friends/family?
How often do you eat at Rapido Burrito? First time, less than once/month, one to three times a month, weekly?
What was the main ingredient in your burrito: chicken, beef, pork, or beans?
They administered the questionnaire to 25 random customers. The restaurant also gathered data on the weights of 50 samples of 3 burritos (a total of 150). (Both the survey data and weight data are available on spreadsheet Rapido Burrito Case Data.) Your instructor can provide this spreadsheet.
What conclusions do you reach when you calculate descriptive statistics for the answers to each of the survey questions in the database?
If you average the responses to the first seven questions by customer, how closely are those averages correlated to the satisfaction score? Include a scatter chart in your analysis.
Analyze the data on burrito weights using descriptive statistical measures such as the mean and standard deviation, and tools such as a frequency distribution and a histogram. What do your results tell you about the consistency of the food servings?
What recommendations for decision making and improvement can you make to the store manager?
1.Calculate descriptive statistics and answer all 4 questions –Survey Questions: mean, std. deviation, range –Burrito weights: mean, Std. Deviation, Range and create trend chart and a histogram (bin size, range divided by 10)Rapido Burrito Case Data
Customer survey responses Customer Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Menu was easy to read 4 3 5 4 5 5 5 5 5 5 3 5 3 5 5 5 5 5 5 5 5 5 4 5 5 Order was prepared correctly 4 4 5 3 4 5 5 5 4 5 4 5 3 4 5 4 5 4 3 5 5 5 3 4 5 Food was tasty 5 3 4 3 4 5 4 3 4 5 3 4 2 4 5 3 5 5 4 4 4 4 3 5 5 Food was served hot 4 2 3 1 5 5 3 4 5 5 2 3 2 5 4 3 5 5 5 5 3 3 1 5 5 Employees were courteous and polite 5 4 4 3 4 5 4 4 4 4 4 4 4 4 5 4 5 4 4 5 4 4 3 4 5 Restaurant was clean 5 5 4 3 4 5 4 4 4 4 5 3 5 4 5 3 5 4 4 5 4 3 3 4 5 Value for price paid 5 4 3 2 5 5 3 3 5 5 4 3 4 5 5 3 5 5 5 5 3 3 2 5 5 Overall satisfaction 4 3 4 3 4 5 4 4 4 5 3 4 2 4 5 4 5 4 4 5 3 4 3 4 5 Likely to dine with us again? 4 3 3 2 4 5 3 3 4 5 3 3 2 4 5 3 5 4 4 5 3 3 2 4 5 Likely to recommend us to friends? 4 2 3 2 4 5 3 3 4 5 2 3 2 4 5 3 5 4 4 5 3 3 2 4 5 How often do you eat at Sizzlegrill? First time, less than once/month, 1-3 times a month, weekly, [1,2,3,4] 3 2 1 1 4 1 2 3 3 4 2 3 2 2 4 1 1 4 3 1 1 2 3 4 4 What was the main ingredient: chicken, beef, pork, beans [1,2,3,4] 1 1 3 4 1 1 2 2 3 4 2 2 2 3 1 1 2 1 3 4 1 1 2 3 1 Weights of Burritos (Pounds) Sample Number 1 1.43 1.40 1.84 2 1.43 1.68 1.50 3 1.34 1.29 1.62 4 1.34 1.62 1.61 5 1.66 1.46 1.57 6 1.60 1.53 1.65 7 1.35 1.31 1.46 8 1.63 1.71 1.55 9 1.47 1.50 1.59 10 1.54 1.72 1.40 11 1.48 1.48 1.37 12 1.73 1.49 1.40 13 1.55 1.45 1.45 14 1.53 1.46 1.57 15 1.61 1.39 1.69 16 1.49 1.47 1.53 17 1.47 1.52 1.45 18 1.38 1.78 1.52 19 1.44 1.44 1.57 20 1.48 1.56 1.59 21 1.50 1.60 1.56 22 1.40 1.47 1.45 23 1.57 1.54 1.64 24 1.57 1.44 1.33 25 1.51 1.38 1.46 26 1.51 1.74 1.50 27 1.41 1.60 1.68 28 1.60 1.52 1.45 29 1.52 1.43 1.40 30 1.56 1.57 1.56 31 1.57 1.52 1.65 32 1.48 1.68 1.47 33 1.57 1.54 1.50 34 1.51 1.46 1.70 35 1.51 1.72 1.43 36 1.46 1.62 1.38 37 1.53 1.49 1.47 38 1.44 1.33 1.63 39 1.47 1.50 1.30 40 1.59 1.52 1.57 41 1.51 1.50 1.38 42 1.65 1.56 1.38 43 1.59 1.73 1.29 44 1.33 1.38 1.32 45 1.42 1.49 1.49 46 1.39 1.48 1.50 47 1.53 1.67 1.38 48 1.60 1.47 1.42 49 1.32 1.39 1.54 50 1.44 1.48 1.49Explanation / Answer
1) What conclusions do you reach when you calculate descriptive statistics for the answers to each of the survey questions in the database?
"Menu was easy to read" has the highest mean and "Likely to recommend us to a friend" has the lowest mean.So,"Menu was easy to read" serves best and "Likely to recommend us to a friend" is worst among all services.
The service "Food was served hot" has the highest variance,so it is least consistent and the service "Employees were courteous and polite " has the lowest variance,so it is most consistent.
From the given information, the burrito weight variance is (0.108)2=0.011664 which is signficantly different from 0,that means the different burrito weights are different from each other.Juan Nicely should be concerned about the burrito weight variance.
As per chegg policy we need solve one question per post. please post the remaining questions in another post.
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