1. What are some benefits of having a satisfied customer? (list at least 3) 2. W
ID: 2817105 • Letter: 1
Question
1. What are some benefits of having a satisfied customer? (list at least 3) 2. Why and how does it make economic sense to have satisfied customers?3. Assume you run a company whose objective is total customer satisfaction. Suggest some ways through which you could track how satisfied or disatisified your customers are. 1. What are some benefits of having a satisfied customer? (list at least 3) 2. Why and how does it make economic sense to have satisfied customers?
3. Assume you run a company whose objective is total customer satisfaction. Suggest some ways through which you could track how satisfied or disatisified your customers are. 2. Why and how does it make economic sense to have satisfied customers?
3. Assume you run a company whose objective is total customer satisfaction. Suggest some ways through which you could track how satisfied or disatisified your customers are. 3. Assume you run a company whose objective is total customer satisfaction. Suggest some ways through which you could track how satisfied or disatisified your customers are.
Explanation / Answer
Ans 1) There are a lot of benefits of having a satisfied customer, such as 1) It increases your revenue since a satisfied customer would like to buy again and again from you, Customer would spread kind and good words about you and your enterprises, so new customer will come. 2) Second benefit of having a satisfied customer is that it will easily buy a new product from you so you don’t need to struggle in selling new products to a satisfied customer hence it will help you in growing your business. 3) Third benefit of a satisfied customer would be its loyalty towards you that will help in competition with your rivals and it will also make very difficult for a new competitors to enter into your foray of business. Since because of satisfied customer loyalty they will not switch over to your competitors easily.
Ans 2) A satisfied customer as stated in above answer will bring a lot of economic benefits to the enterprise such as continuous revenue, helps in expanding business and helps in overcoming the tough period such as in stiff competition.
Ans 3) The best way of tracking whether your customer is satisfied or not is directly talking to them, you can give the surveys to your customers when they come for buying the items or when they buy it either through online, in the survey you can ask many questions that may hint you whether the customer is satisfied or not.
Also you can set up a customer call center through which also you can track whether your customer is satisfied or not.
You can also outsource this activity to the more professional companies which may collect data through various ways so that you can track whether your customer is satisfied or not.
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