You are working the drive thru. two cars pull in at the same time, one behind th

Question

You are working the drive thru. two cars pull in at the same time, one behind the other. The first customer is not very organized, and his or her transactions take a long time to complete because you have to wait for him to fill out documents. When the next customer approaches the window, she is very frustrated, and before you can even begin, she states "I have been waiting a ridiculously long time". What would you most likely say next?

(a) My apologies for the wait, what can I help you with

(b) My apologies for the wait, some customers are not prepared when they drive up to the window

(c) I greatly appreciate your patience and understanding. I am working as quickly as possible

(d) My apologies for the wait, however, we can only service one customer at a time at the drive thru. The lobby is always an option and often faster

Explanation / Answer

In case of drive thru, it is not possible to serve two customers at a time as it follows one by one and takes time to complete the transactions of one suctomer and proceed with next customer. So option D is correct.

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