Q16. From the viewpoint of line personnel, conflict between line and staff posit

Question

Q16. From the viewpoint of line personnel, conflict between line and staff positions is created because staff personnel tend to assume line authority.
   a. true
   b. false

Q17. In general, managers who are more controlling of their subordinates are more likely to use delegation.
   a. true
   b. false

Q18. In this role, staff personnel help to establish a mechanism for evaluating the effectiveness of organizational plans.
   a. Service role
   b. Control role
   c. Advisory role
   d. Functional role

Q19. The first step in the delegation process is assigning specific duties to the individual.
   a. true
   b. false

Q20. A job description is a list of specific activities that must be performed to accomplish some task or job.
   a. true
   b. false

Explanation / Answer

Q16. From the viewpoint of line personnel, conflict between line and staff positions is created because staff personnel tend to assume line authority.
   a. true

Q17. In general, managers who are more controlling of their subordinates are more likely to use delegation.
   a. true

Q18. In this role, staff personnel help to establish a mechanism for evaluating the effectiveness of organizational plans.
d. Functional role

Q19. The first step in the delegation process is assigning specific duties to the individual.
   a. true


Q20. A job description is a list of specific activities that must be performed to accomplish some task or job.
   a. true

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