There are significant differences between large and small organizations – this w

Question

There are significant differences between large and small organizations – this week we read about the decentralization that is typically present in large organizations. We were introduced to the Balanced Scorecard, which is used to help managers make better decisions with more current data. The authors used the example of Hyatt Hotel chain, in which the employees at a specific site (Maui) are authorized to make the decision regarding a hotel guest’s checkout time. Let’s discuss how this might play out…provide an example of how a late checkout would impact the organization’s goals. What are the relevant data that contribute to this decision? How does the Balanced Scorecard help with the decision-making process? What is the ROI for this decision? explain how the use of ROI alone can lead to bad decisions.

not less than 150 words

Explanation / Answer

balance scorecard deals with customer operation , finance operation , business operation and innovation operation .

If we look upon customer operation in case of hotel industry the check out time of customers play a vital role because the financial profil n loss of the hotel industry depends upon the no. of customers satisafaction and non satisfaction. If the customers check out late it will have a negative impact on the organisations income as its daily cycle will get interupted as such the cost and profit /income of the hotel too will get bizzared .

Balance scorecard helps evaluate the profitn loss of the industry based on factors of customers satisfaction and business operations taking together simultaneously. The combined study of these two perspectives helps the organisation in better performance of the industry .`

The ROI of this decision can be either positive or negative . It can be positive from point of view if the employees decide a feasible time during which the customer may checkout . However if the customers check out late it will have negative impact on industries profit as its table of providing to other customers will get disturbed.

If ROI alone is taken or considered then it will have a negative impact on the organisation coz customer satisfaction also plays a vital role in hotel industry. If customers are satisfied from the services provided by the hotel it will lead to benefit for organisation whereas if not satisfied it will lead to vice versa effect.

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