A customer’s order is delivered (received by the customer) on November 1, 2016.
ID: 2582923 • Letter: A
Question
A customer’s order is delivered (received by the customer) on November 1, 2016. This order was placed with the company on August 3, 2016, and received by the manufacturing department on August 11, 2016. Actual production on the order began on September 13, 2016, and was completed October 12, 2016. Based on this information, calculate the following for this order: total customer-response time (CRT); order receipt time; manufacturing lead time (processing time); manufacturing wait time; manufacturing time; and delivery time. (Hint: Refer to Exhibit 14.14.) Prepare your answers in days.
Customer Response time _____ days?
Receipt time ________ days?
Manufacturing Lead time ____ days?
Manufacturing wait time ____ days?
Manufacturing (processing time) ____ days?
Delivery time ____ days?
A customer’s order is delivered (received by the customer) on November 1, 2016. This order was placed with the company on August 3, 2016, and received by the manufacturing department on August 11, 2016. Actual production on the order began on September 13, 2016, and was completed October 12, 2016. Based on this information, calculate the following for this order: total customer-response time (CRT); order receipt time; manufacturing lead time (processing time); manufacturing wait time; manufacturing time; and delivery time. (Hint: Refer to Exhibit 14.14.) Prepare your answers in days.
Explanation / Answer
1. Customer Response time = It is the time between Customer Places Order for Product and Order Delivered to customer
= August 3,2016 to November 1,2016 = 29+30+31+1 = 91 days.
2. Receipt time = It is the time between Customer Places Order for Product and order received by the manufacturing department
= August 3,2016 to August 11,2016 = 9 days.
3. Manufacturing Lead time = It is the time between order received by the manufacturing department and order manufactured - product becomes finished Product
= August 11,2016 to October 12,2016 = 21+30+12 = 63 days.
4. Manufacturing wait time = It is the time between order received by the manufacturing department and order is set up
= August 11, 2016 to September 13,2016 = 21+13 = 34 days.
5. Manufacturing (processing time) = It is the time between order is set up and order manufactured- product becomes finished Product
= September 13,2016 to October 12,2016 = 18+12 = 30 days.
6. Delivery time = It is the time between order manufactured- product becomes finished Product and Order Delivered to customer
= October 12,2016 to November 1,2016 = 20+1 = 21 days.
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