East Alabama Medical Center uses nonfinancial performance measures to track the

Question

East Alabama Medical Center uses nonfinancial performance measures to track the following objectives: Maintain and improve the quality of clinical services. Improve patient service. Enhance employee recruitment and retention. (a) Link each of these objectives to one of the four balanced scorecard perspectives. Objective Perspective Maintain and improve the quality of clinical services Improve patient service Enhance employee recruitment and retention (b) Identify where on a balanced scorecard you would most likely find the following metrics: Metric Perspective Patient satisfaction score Number of medication errors Nursing turnover rate Readmission rate Number of new hires Emergency room wait time before treatment Nurse-to-patient ratio Likelihood of patient recommending the hospital Number of patient complaints Employee satisfaction with incentive systems Internal business processes Customer Learning & growth Financial

Explanation / Answer

Answer:- a)-

b)-

Objectives Perspective Maintain and improve the quality of clinical services Customer Improve Patient Service Customer Enhance employee recruitment and retention Learning & growth

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