Maintain and improve the quality of clinical services. Enhance employee recruitm

Question

Maintain and improve the quality of clinical services. Enhance employee recruitment and retention (a) Link each of these objectives to one of the four balanced scorecard perspectives Objective Perspective Maintain and improve the quality of clinical Improve patient service Enhance employee recruitment and retention (b) Identify where on a balanced scorecard you would most likely find the following metrics: Metric Perspective Patient satisfaction score Number of medication errors Nursing turnover rate Readmission rate Number of new hires Emergency room wait time before treatment Likelihood of patient recommending the Number of patient complaints Employee satisfaction with incentive systems

Explanation / Answer

(a) 1.  Internal Process

2. Customer

3. Learning & Growth / Innovation

(b) 1. Customer

2. Internal Process

   3. Learning & Growth / Innovation

4.  Internal Business Process

5. Learning & Growth / Innovation

6.  Internal Business Process

7. Internal Process

8. Customer Satisfaction

  9. Customer Satisfaction

10. Learning & Growth

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