%20Assessment.pdf Attitude Assessment Attitude Question Provide an example of a
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%20Assessment.pdf Attitude Assessment Attitude Question Provide an example of a time when your attitude had a negative outcome on your job performance? How could you have responded differently? Attitude Case Study John's Attitude Change Upon graduation from the Industrial Maintenance Technology program, John obtained a position with a well-known Fortune 500 company. John was from the farm and was raised to have good work ethics. After about three months of training, he was put on night shift and was assigned to the extrusion department. He never received many breaks because every time he started to take a break, his radio would go off. "John, Number 5 machine is down; could you take a look at it for me?" He became angry with his supervisor. "Can't a man get a decent break around here?" thought John. At breaktime John would hang out in the breakroom with all his maintenance buddies. He would express his grief about the break situation to them. They even made crude jokes about the supervisor. John desperately wanted to move to dayshift. Every time some of his buddies at home wanted to go fishing, John would have to go home and get some sleep to be ready for work the next night. He believed if he made it to day shift, he would have plenty of time on his off days to fish. When the day position came open, John, as well as two of the other maintenance men, applied. The supervisor called John in his office the next night and told him he may as well take his name off of the list When John questioned the sunervisor for a reason the supervisorExplanation / Answer
Attitude question:
" Few years back when I was working in medical and surgical ward, I was the charge nurse and one of my colleague was assigned for the suite room patient. He was a non-compliant patient who was suffering from CRF and was undergoing regular diabetes. He had diabetic foot due to which he could not mobilize and was very adament by nature. As his daily rountine, he refused for his IV medication at 6 pm and said he would call when he wants it. Being the charge, I tried to explain him the importance of taking medications on time but it was of no use. After 8:30 pm, he called for the nurse and asked for his medications. When the staff assessed the IV site it was swollen and painfull. She decided that it needs to be changed and new intravenous line needs to be placed. As he was not cooperative, the staff called me to explain him the procedure and to insert a cannula.
I explained him that there is a need for new cannula and would insert it for him. Immediately he and his care taker said he want a special nurse from ICU to insert his cannula. On hearing that I became annoyed and said we also has 7-8 years of experience and are skilled enough to insert a cannula. I was filled with anger and my facial expressions was not that pleasant for him. Soon, the patient's relative called the technical director on duty and placed a complaint against my attitude towards him. The on call supervisor called me asked for the incident and advised me to ask sorry for the above event. At first I refused but later I agreed and then I arranged another staff from ICU to insert the cannula. "
In the above scenario, I could have responded differently by being still more patient towards my client. Instead of passing my own comments, I could have arranged for another nurse for cannulation. My way of communication was proved to be wrong which needs to be correct and I should practice to stay calm and answer my patients gently with a positive expressions on my face.
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