118 Chapter 12 Chapter Assignment Sheets 8. The administrative medical assistant

Question

118 Chapter 12 Chapter Assignment Sheets 8. The administrative medical assistant should always try to answer a call: a. by the end of the first ring if possible but definitely within three rings b. after five rings c. after two rings and before five rings d. within a minute 9. Before transferring a call to the appropriate party, a guideline to follow is: a. put the caller on hold, then transfer the call b. put the caller on hold and contact the person to whom the call is going, to see if the person can speak to the caller c. transfer the call immediately d. get the caller's name, number, and any pertinent information 10. If a call is a medical emergency, what protocol should be followed in handling that type of situation? a. Tell the patient to go to the emergency room. b. Keep the caller on the line and call 911 on another line. c. Put the caller on hold and try to get the provider on the phone, d. Tell the patient that you will call 911 for her and then call her back 11. To ensure sensible risk manage ment when making calls, you should protect the patient's privacy at all times this is referred to as: a. confidentiality b. jargon c. elaboration d. screening

Explanation / Answer

8 - The correct answer is option A that is by the end of the first ring but if possible definitely within three rings.

9 - The correct answer is option B that is put the caller on hold and contact the person to whom the call is going to see if the person can speak to the caller.

10 - The correct answer is option B that is keep the caller on hold and call 911 on other line.

11 - The correct answer is option A that is confidentiality.

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