patient of Dr. Angie Esposito Lydia Health Care. Lydia is fluent in American Sig
ID: 246472 • Letter: P
Question
patient of Dr. Angie Esposito Lydia Health Care. Lydia is fluent in American Sign Language (ASL) and wears a hearing aid Renzi, a near-deaf woman with some residual hearing, is a dia calls to make her appointment at Inner City Health Care TDD) and the services of a government-funded rela when sbe operator. Although Ldi Care, in compliance with provides the option to supply the services of a qualified professional arrives at Inner City Health Care ludies special needs in several simple ways. Remembering that people who are hearine ita device for the be accompanied by an interpreter, Inner City Health Care, in compirg sign language interpreter. W with a high fever and a suspected case of the flu, the staff ace rpreter. When Lydia's special needs in sual images to receive and to convey messages, Liz Corbin, CMA (AAMA) the patient can see her facial expressions and lip movements. Liz ho relv on , always faces lydiadirectiv sothe eye contact with Lydia and d and does until she is sure that Lydia understands her message and has time to think and r ?ken to provide Lydia with written instructions t prescriptions and for following through respond Special on home care CASE STUDY REVIEW QUESTION pairment in the ambulatory care fatar bo gea caament wih hrng setting How can the medical assistant's actions make a direct impact on the quality of care given to patients with hearing impairment? . Suppose that Lydia is an elderly woman who is embarrassed and sensitive about her hearing loss and w not admit that she has trouble hearing others. How might the medical assistant accommodate the speual needs of this patient? ialExplanation / Answer
Ambulatory care settings: It refers to medical services that are performed on an outpatient basis, ithout admission to a hospital. SPECIAL COMMUNICATION NEEDS OF PATIENTS WITH HEARING IMPAIRMENT IN THE AMBULATORY SETTINGS: 1. Use the patient's preferred method while speaking. In this case, Lydia Renzi is fluent with American Sign Language (ASL) and always wore a hearing aid when she is out of home. 2. Look at the patient while speaking and listening. Speak clearly but not too slowly. 3. Back up the consultation with written material such as patient information leaflets. This would help the hearing impairment patient to get adequate care and understanding of treatment. 4. Encourage patients to improve their communication skills with hearing aids or lip-reading classes. 2. MEDICAL ASSISTANT'S DIRECT IMPACT ON THE QUALITY OF CARE IN HEARING IMPAIRMENT PATIENTS: In this case of hearing impairment, the medical assistant caters a quality care through visual images and by conveying messages. She maintained the technique of eye-eye contact on delivering messages to the patient. This help the patient in getting a quality of care and also helps in understanding of treatment. In addition to this, she delivers special care by writting the treatment to follow up on the home basis. 3.MEDICAL ASSISTANT SPECIAL CARE TO THOSE WHO ARE EMBARRASSED AND SENSITIVE TO THEIR CONDITIONS: A lot of endurance and persistence is required to deal with hearing impaired patients, to make them understand the things to convey. To deliver a quality of care to those who are sensitive on their conditions, the medical assistant a) should approach them with the intent to educate b) raise awareness c)advice them to cope up with the situations and make them to accept the treatment. d) Suggest friends and families to assist in improving the communication skills.
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