can you guys help me write a essay about instruction manual about casher job. I

Question

can you guys help me write a essay about instruction manual about casher job. I have some outline already: - Pay attention to dollars bill -Enter exactly the amount of the items - Be careful with debit and credit card -When the amount too big and the customer using credit card , make sure to check their ID -Always checks ID when customer buy cigarette or alcohol -Memories all kind of cigarette - Be careful when check the lottery ticket -Know how to do some basic math - Cleaning the store - working on the cooler. Can you guys please help me write instruction manual essay base on my information. NOTE: i need the final ESSAY with introduction and conclusion base on my outline. SO PLEASE HELP ME TO WRITE THE FINAL ESSAY. THANK YOU

Explanation / Answer

Solution to Lack of Cashier Instruction Manual :

My manual on the use of Target cash registers will help solve the following problems: Cashiers are not properly instructed on cash register use

Cashiers spend time on the clock discovering how to use the register Cashiers are not working as efficiently as possible This product will be useful for Target because it will instruct cashiers so that other employees do not have to instruct. If each cashier has a manual (or pertinent sections of the manual) at their station, it would lessen their need to call a manager for aid. If the employees are given a manual to look over immediately after they are hired, they will not have to spend time learning while on the job. They will be knowledgeable of the workings of the cash register before they begin work. This will lead to less unhappy customers and more efficient check- out lines, as well as happier employees who are less prone to making mistakes.

Outline for Cashier Instruction Manual:

Determine all issues

Analyze issues

Create Manual o Incorporate analyzed issues o Test solutions Use employee feedback Send manual to Target Inc. for approval o Incorporate employee feedback

Determine budget/ deadline o Finalize budget o Finalize deadline Send manuals to all Target locations

In permanent contact with customers, cashiers are in charge of ringing up product sales and receiving payments. Depending on the type of business, their duties may vary quite a bit; they may have various departmental tasks to do or be assisted by a wrapper. In general, their day-to-day duties involve the following:

·         Greeting customers

·         Informing customers

·         Reserving items for customers

·         Establishing or identifying prices of goods

·         Weighing fruits and vegetables and applying the price stickers

·         Keying in or scanning the price of merchandise q Determining the total price

·         Receiving payments q Controlling and checking outgoing merchandise

·         Wrapping or bagging products q Receiving payments and reconciling them with total sales

·         Preparing deposits, closing the till and putting back the float q Maintaining clean and orderly checkout areas

·         Well Personal appearance & punctuality.

·         All cashier have to wear dress / uniform and identity card during duty hours.

·         Cashiers grooming standards (* as per company rules)

·         Keep updated on latest promotions / events

·         Error free and fast disposal of all transactions

·         Forwarding customer complaints to FM / ASM / SM

·         Ensure all cash , credit card slips, gift voucher & other are properly secured and locked before leaving the counter and inform head cashier before leaving the counter.

·         Greet / smile / thank you In small retail stores, sales consultants regularly handle cashier duties. Main skills 1) Attention to detail , 2) Submit to controls , 3) Remain attentive in an often busy environment , 4) Be comfortable with numbers Personal qualities 1) Like customer contact, 2) Able to prioritize the workload, 3) Be naturally calm and focused, 4) Be versatile, if participation in other types of activity is required

1.       Items In Float bag :-

§ Pen

§ Pencils

§ Stapler

§ Stapler Pins

§ Rubber Bend

§ Manual Bill Book

§ Carbon Paper

§ Float Amount [Coins & Notes]

§ Calculator

§ Paid Stamp & Cancelled Stamp

2.       All cashiers are required to maintain float amount , time & Sign in Float Register

§ Format : FLOAT REGISTER Sr. Date Emp. ID Employee Name Float Amt. Rec. Time Cashier Sign Given Time Cashier Sign Receiver Sign

3.       The definition of cash memo is a document that a seller passes to a buyer at the time of a specific purchase of goods or services. It is the equivalent of an invoice and is only used to record transactions that are paid for using cash, rather than bank transactions or checks.

·         A cash memo must contain the following information:

a)      Date of Sale

b)      Details of goods or service sold

c)       Price of items sold

d)      Tax Collected

e)      Terms and Conditions Applicable

4.       A cash memo is recognized as a legal document, in the same way that an invoice is. The only difference is that the cash memo is for any transaction that is paid for in cash. An invoice can also be used in this respect, but many companies find it easier to differentiate between cash sales and those paid for at a later date.

5.       Manual Bill POS Point of sale

·         First Cash Amount is Counted as advance & after verification we are Start billing.

·         When Customer comes to the counter we greet him saying sir or madam good morning, good afternoon, or good evening with smiley face .

·         We Scan item & count in mind. Pass one by one item packer.

·         check item barcode & price item scan time check in system show the item name , value & qty.

·         Remove Security tag (soft & Hard tag)

6.       Customer cancelled item put in baskets.

§ Other west paper & dust in dustbin.

§ After complete billing said to amount.

§ we ask to customer Sir / Madam cash, card or Coupons.

§ The customer reply cash – We tell him the amount.

§ After counting the cash we tell the customer the amount given by him (the reason is customer feel confident that he has give us perfect amount).

7.       PACKING PROCEDURE We are using different types of packing bags (50 Micron)

a.       Big Size

b.      Medium Size

c.       Small Size

d.      Extra Small Packing Rules : 1. Food Item In Different Bag 2. Bath / toiletries Item in Different Bag 3. Frozen Item in Different Bag 4. Vegetable Items in Different Bag 5. Oil, Ghee Item in Different Bag 6. Crockery in Rough Paper with box item in Different Bag Packers are counting each & every items After bill print they check total Qty. of bill with own counting & then they sign the bill.

8.       After entering cash we return the balance amount.

§ Given bill time stamp paid & number of bags on bill top.

§ wish good day, good night etc..

§ Customer share shopping experience other customer.

§ Provide Best customer service our side.

9.       Customer rejected / Cancelled item put in basket.

§ Basket full kindly given to packer and tell all cash counter back side check cancelled items collected in one trolley give (back) to department .

§ Customer easy take the trolley & baskets as require

§ empty Baskets , Bags & trolley set in perfected place.

10.   a) Credit Notes / Change Slip 1 ) Cash 2 ) Card – Debit , Credit & Amex 3) Coupon – Sodexo/Ticket Food /Other *(*instruction as per management) 4) Gift Voucher Of Our Company

11.   EDC Machine Type

a)      Normal EDC

b)      GPRS EDC

c)       Mobile EDC

12. Verify customer signature on reverse of the card, if sign is not there we request to sign. After there sign we swipe the card. After print of card slip we take their signature and we give 2nd copy with his card to customer.

·         In case customer not sign card back side. Kindly request sign in card backside.

·         check the id proof with sign.

·         Difference in credit , debit & chip card 1. Credit card have 16 Digit (as Ambos) on it. 2. Debit card have 16 to 19 digits (not in ambos) on it. 3. Chip card have small chip in it.

·         Card Type 1. Credit Card 2. Debit Card 3. Chip Card

13.   Basis the Reserve Bank of India (R.B.I) circular (DPSS.PD.CO.No.513 / 02.14.003 /2011- 2012 dated September 22, 2011) on Security and Risk Mitigation Measures for Card Present Transactions, the RBI has introduced Additional factor of authentication for all transactions at the point of sale on Domestic Debit Cards as well as Chip and PIN based Credit Cards. We would like to inform you that from 1st December 2013, all Domestic Issuer Banks will reject transactions in case the PIN verification screen is bypassed or the customer enters the incorrect PIN. We have created the below process flow which will guide you on how to execute a transaction that requires a PIN entry.

HOW TO PROCESS THE TRANSACTION:

·         STEP 1 - Swipe the magnetic stripe debit cards or dip the chip cards

·         STEP 2- Enter the transaction amount

·         STEP 3-Remember to check the machine screen for instructions on PIN verification (do not Bypass PIN entry)

·         STEP 4- Request card holder to enter the PIN when machine prompts for PIN. Note: Never ask the card holder to reveal the PIN

·         STEP 5- Request card holder to sign the charge-slip once machine dials out and transaction is authorized v AMEX CARD GUIDELINE: 1. Normal EDC doesn’t accept AMEX CARD. Only AMEX EDC machine accepts card.

14.   Rule for card Payment : 1) Mention the bill number on the Upper side of card slip [Example : ***/****** (Terminal Number & Bill Number) or Manual Bill MB/Counter No. / Bill No. (MB/**/****) 2) Day End all cashier EDC Batch closed done. **** / ****** OR MB/*****

15.   Sodexo Meal Pass ž Duplicate & Original Verification. ž Valid Period / Date ž Denomination

16.   Duplicate & Original Verification.

·         Valid Period / Date

·         Denomination

·         Check Authorized Signature Credit Notes / Change Slip

·         Valid Period / Date & Number ž Check Authorized Signature Other Company Offer

·         Valid Period / Date ž ** as per company rules

17.   Manual Bill - What Is Manual Bill ?

·         Why issued manual bill ?

·         POS Error / Closed

·         Offer not update

·         Barcode / SKU / EAN not scan & not read.

·         Cashier ID & Name

·         Bill number & Date

·         Customer Name

·         Item ¡Code ¡Name ¡Rate žTotal Amount žOffer , Discount žPay Type : Cash, Card & Other žCashier Sign žIn the end of the Day manager should check all cashier’s Bill book and especially first bill and last bill no. written on last bill back side, sign & remark

18.   All Details Require.

·         Compulsory Cashier & Manager Signature

·         In case of cancel bill pls. attach all copies with reason & manger approval

·         Why & When advance receipts are issued ? 1) Receipts are issued by manager / authorized persons only. 2) All details should be Mentioned clearly. 3) Send advance receipt details & also used book to account department.

19.   All Cancelled Bill Require Details : 1. Reason for bill cancelled 2. Customer Name & Sign 3. Customer Contacted Number 4. Manager Sign q System bill Cancelled : (IN CASE BILL NOT PRINT) 1. Bill Not print to contended IT person get 2nd Copy print . 2. 2nd copy bill print IT Person name & Sign Compulsory require. q Manual Bill Cancelled : 1. Require bill all copy's (3) [White , Yellow & Blank White] 2. Mansion cancelled in three copy’s ** wrong bill cancelled responsibility approved cancelled bill person ** .

20.   Security Features on Indian Banknotes : . Fluorescence: Number panels of the notes are printed in fluorescent ink. The notes also have optical fibres. Both can be seen when the notes are exposed to ultra-violet lamp as shown below. Watermark Security thread Latent Image Microlettering Intaglio Printing Identification mark Optically Variable Ink See through Register.

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