USA Airlines uses the following performance measures. Classify each of the perfo
ID: 2436502 • Letter: U
Question
USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Select your answers using C (customer), P (internal process), I (innovation and growth), or F (financial) 20 points 1. Cash flow from operations 2 Number of reports of mishandled or lost baggage 3. Percentage of on-time departures 4. On-time flight percentage 5. Percentage of ground crew trained 6. Return on investment 7. Market value eBook Print References Accidents or safety incidents per 8 mile flown 9.Customer complaints 1Flight attendant training sessions attended 11 Time airplane is on ground between 12Airplane miles per gallon of fuel 13 Revenue per seatExplanation / Answer
Answer part 1
Answer Part 2
Requirement 1A:
Requirement 1B:
Requirement 1C:
Answer part 3:
Allocation of occupancy costs using current allocation methods:
Answer part 4:
Allocation of occupancy costs based on market values:
Allocation of occupancy costs based on sq ft (heating, lighting, maintenance expenses):
Allocation of total costs to each department:
Sr No Particulars Perspective 1 Cash flow from operations F (financial) 2 Number of reports of mishandled or lost baggage P (internal process) 3 Percentage of on time departures C (customer) 4 On time flight percentage C (customer) 5 Percentage of round crew trained I (innovation and growth) 6 Return on investment F (financial) 7 Market value F (financial) 8 Accidents or safety incidents per mile flown P (internal process) 9 Customer complaints C (customer) 10 Flight attendant training sessions attended I (innovation and growth) 11 Time airplane is on ground between flights P (internal process) 12 Airplane mile per gallon of fuel P (internal process) 13 Revenue per seat F (financial)Related Questions
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