Hanson Corporation manufactures glass bottles. Hanson plans to grow their compan

Question

Hanson Corporation manufactures glass bottles. Hanson plans to grow their company by producing high-quality bottles at a low cost and they are delivered in a timely manner. Numerous manufacturers produce the same or similar bottle. Employee satisfaction and improving the manufacturing process is critical to implementing its strategy.

       Identify one measure that you would expect to see included in the balanced scorecard for each of the following dimensions and which direction (increase + or decrease -) would you want the measure to move towards to show improvement.

       a. for the financial perspective.

       b. for the customer perspective.

       c. for the internal business process perspective.

       d. for the learning and growth perspective.

Explanation / Answer

The scorecard is like :

(A) + , because they manufacture the goods and delivered them timely

(B) - , because they produced similar products not original

(C) + , because they improve the manufacturing process so they improve the internal business process

(D) - , because they didn't satisfy the costumer

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