The operations vice president of Security Home Bank has been interested in inves

Question

The operations vice president of Security Home Bank has been interested in investigating the efficiency of the bank’s operations. She has been particularly concerned about the costs of handling routine transactions at the bank and would like to compare these costs at the bank’s various branches. If the branches with the most efficient operations can be identified, their methods can be studied and then replicated elsewhere. While the bank maintains meticulous records of wages and other costs, there has been no attempt thus far to show how those costs are related to the various services provided by the bank. The operations vice president has asked your help in conducting an activity-based costing study of bank operations. In particular, she would like to know the cost of opening an account, the cost of processing deposits and withdrawals, and the cost of processing other customer transactions.

     Virtually all other costs of the branch—rent, depreciation, utilities, and so on—are organization-sustaining costs that cannot be meaningfully assigned to individual customer transactions such as depositing checks.

     In addition to the cost data above, the employees of the Westfield branch have been interviewed concerning how their time was distributed last year across the activities included in the activity based costing study. The results of those interviews appear below:

The manager of the Westfield branch of Security Home Bank has provided the following data concerning the transactions of the branch during the past year:

Compute the activity rates for the activity-based costing system. (Round your answers to 2 decimal places.)

The operations vice president of Security Home Bank has been interested in investigating the efficiency of the bank’s operations. She has been particularly concerned about the costs of handling routine transactions at the bank and would like to compare these costs at the bank’s various branches. If the branches with the most efficient operations can be identified, their methods can be studied and then replicated elsewhere. While the bank maintains meticulous records of wages and other costs, there has been no attempt thus far to show how those costs are related to the various services provided by the bank. The operations vice president has asked your help in conducting an activity-based costing study of bank operations. In particular, she would like to know the cost of opening an account, the cost of processing deposits and withdrawals, and the cost of processing other customer transactions.

Explanation / Answer

315000

Distribution of Cost Activity-wise Opening Accounts Processing Deposits and Withdrawals Processing Other Customer Transactions Other Activities Totals % Amount % Amount % Amount % Amount % Amount   Teller wages 5% 8000 65% 104000 20% 32000 10% 16000 100% 160000   Assistant branch manager salary 15% 11250 5% 3750 30% 22500 50% 37500 100% 75000   Branch manager salary 5% 4000 0% 0 10% 8000 85% 68000 100% 80000 Total 23250 107750 62500 121500

315000

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